Customer Success Manager

## Customer Success Manager Apply:
New York, NY:
Arlington, VA:
Full time:
Posted Today:
JR2141
** See yourself at Dataminr
** As part of our Customer Success team, you’d serve as the platform expert and ensure value optimization for a portfolio of accounts. You will rely on scaled and strategic engagement techniques to support a diverse user base and interface with key stakeholders to align on business goals & objectives. You have experience managing complex software solutions, multiple client stakeholders, and proactive account strategy.

You leverage your consultative skills to identify customer needs to build long-term solutions that ensure strong retention outcomes along with opportunistic growth opportunities.
This role is based hybrid (NYC area) or hybrid (Northern VA/DC area)
**** AI Innovation at Dataminr
**** Working at Dataminr you’ll have the opportunity to tackle the most exciting trends in AI on a daily basis to power a revolutionary product that uncovers critical events around the world as they unfold.
** Regenerative AI:
** our AI technology, ReGenAI, is a new form of generative AI that automatically regenerates real-time Live Event Briefs as events unfold. Learn more here.
** Agentic AI:
** we recently launched our Agentic AI capability, what we’re calling our Intel Agents, that autonomously generates critical context for our clients on real-time events, threats, and risks allowing them to see the clearest, most accurate view of what’s happening on the ground. Learn more here
** Multimodal AI:
** our platform detects events from many different types of data (images, video, sensor data, audio, and text in over 150 languages). Learn more here.
** The opportunity
*** Be an expert on Dataminr’s platform with a deep understanding of open source and social media analytics
* Provide user-level support to augment business development efforts across the Corporate Risk vertical
* Learn client mission and operational processes in order to integrate Dataminr into their workflows and recommend best practices
* Collect customer feedback and clearly articulate product recommendations for Dataminr product development with our engineering and product teams
* Develop deep insights regarding customer use cases, internal decision making nuances, budget cycles and other key information necessary to close the renewal
* Strategically navigate and influence stakeholders in the buying process including users, influencers and budget decision makers
* Own the renewal process for your book of business, from early planning through close, with accountability for gross revenue retention
** What you bring
** At Dataminr, we value you for who you are. We encourage you to apply for this role, even if you don’t meet every qualification. Our candidates are reviewed on the basis of their skill and potential to succeed.
* Bachelor's degree or equivalent relevant experience in a related field AND 6-8+ years of enterprise software or SaaS customer success/account management with a demonstrated track record of success
* Experience providing product support at the user level
* Self-motivation and an ability to handle multiple competing priorities in a fast-paced environment
* Detail-oriented with excellent organizational skills and a strong focus on delivering the best possible client experience
* Knowledge and/or experience of publicly available information and social media analysis efforts of or enterprise organizations, including but not limited to corporate security, risk, or crisis management a plus    #LI-EC1
** About Dataminr
** At Dataminr, we are a mission driven team of talented builders, creators and visionaries who have real-world impact on how organizations are able to respond to events. Dataminr’s groundbreaking, AI-powered,…