Agentic Commerce Architecture & Delivery Manager | Communications, Media Technology

Position: Agentic Commerce Architecture & Delivery Manager | Communications, Media, & Technology
Job Description  

About Accenture Song - Customer Technology, Commerce

Accenture Song accelerates growth and value for our clients by combining creativity, technology, and data-driven intelligence. Within Song, the Customer Technology - Commerce practice helps organizations design, build, and scale modern digital commerce ecosystems that deliver personalized, seamless, and intelligent customer experiences.

We integrate commerce platforms, customer data, marketing technology, and AI-powered decisioning to transform how brands engage customers across channels. By embedding Generative AI and Agentic AI into commerce operations, we enable real-time personalization, autonomous merchandising, dynamic pricing, campaign orchestration, and revenue growth at scale.

What's in it for you

+  Lead delivery of Agentic Commerce work streams where Agentic AI is embedded into real-world platforms (Salesforce, Adobe, SAP, composable/MACH stacks)

+  Contribute to Accenture Song's Agentic Commerce engineering standards, accelerators, and reusable assets

+  Own delivery of solution components and work streams-from design through build, rollout, and value realization

+  Work with global clients across B2C, B2B, and B2B2C commerce

+  Grow and mentor multidisciplinary engineering teams across AI, backend, cloud, and commerce platforms

What you will do in this role

As a Manager in Customer Technology - Commerce, you will lead the design, delivery, and scaling of Agentic Commerce work streams, ensuring AI-driven capabilities are production-ready, secure, and well integrated with enterprise commerce ecosystems.

 Commerce & Platform Delivery  

+  Apply and extend Agentic Commerce architecture patterns across composable and platform-led commerce implementations

+  Translate AI-driven commerce designs into executable build plans aligned to Salesforce, Adobe, SAP, and MACH ecosystems

+  Drive prototype-to-production efforts, embedding agentic workflows into live commerce environments

 Architecture & Engineering  

+  Design modular, reusable agent frameworks integrated with commerce engines, APIs, and backend services

+  Apply enterprise-grade standards for scalability, security, observability, and reliability of agentic systems

+  Contribute to build vs. buy evaluations across LLM platforms, orchestration frameworks, vector stores, and AI infrastructure

 Delivery & Execution  

+  Manage engineering and delivery pods across AI, backend, data, cloud, and Dev Ops

+  Implement CI/CD, cloud-native deployments, and Kubernetes-based scaling on Azure, AWS, or GCP

+  Deliver integration with CRM, CDP, payments, order management, pricing, and fulfillment systems

 Governance, Risk & Value Realization  

+  Implement policy-driven architecture including governance, compliance, auditability, and explainability

+  Track technical and business KPIs measuring agent performance, conversion uplift, operational efficiency, and ROI

+  Operate human-in-the-loop and feedback mechanisms to continuously improve agent effectiveness

 Market & Practice Growth  

+  Contribute to industry-specific POVs, demos, and proposal assets for Agentic Commerce implementations

+  Build and enhance internal accelerators, reference architectures, and reusable components

+  Engage senior client stakeholders, translating architectures into delivery outcomes

Basic Qualifications:

+ 7+ years of experience delivering enterprise-scale commerce and digital platforms with experience in:

+ Hands-on experience implementing enterprise commerce platforms (Salesforce Commerce, Adobe Commerce, SAP Commerce, or composable/MACH stacks)

+ Hands-on experience building agentic AI capabilities integrated into production systems

+ Strong knowledge of API-led,…