Group Sales Event & Catering Coordinator

At Angel of the Winds, the World’s Friendliest Casino Resort, we require all employees to provide exceptional guest service with a positive and outgoing attitude. We value all guests and team members through our guiding values;
Welcoming, Engaged, Accountable, Customer Experience, and Team. We have a commitment to understand, define, and deliver what our guests want and represent our company by being professional and courteous to all.

The Group Sales Event & Catering Coordinator supports the planning, coordination, and execution of group sales and catering events. This position ensures accurate communication, organized documentation, timely follow-through, and exceptional guest service throughout the event lifecycle.

The coordinator serves as a liaison among the Group Sales event & catering team, Banquets, clients, vendors and other internal departments. The position requires professionalism, accountability, attention to detail and consistent demonstration of Angel of the Winds Casino Resort’s WEACT values.

• Coordinate assigned group events from handoff through post-event follow up.
• Prepare, review, revise, distribute, and maintain event proposals, contracts, BEOs, floor plans and related materials as directed for accuracy and completeness.
• Obtain and document client confirmations, final guest counts, menu selections, room setups, audiovisual requirements, timelines and special requests by established deadlines.
• Maintain accurate event files, client records, contact information, notes, approvals and correspondence.
• Track outstanding client information, payments, approvals, deadlines, and other required event details.
• Update and maintain the master group events calendar.
• Coordinate event related signage, menus, marketing materials and other client facing materials.
• Monitor and observe guest’s experience. Ensure guests are satisfied with the food and service. Respond to guest concerns as needed.
• Be knowledgeable and able to answer questions about our food and beverage offerings and services of the banquet department.
• Review event setups, room configurations, signage and assigned details before each event.
• Complete accurate and timely documentation before, during and after events.
• Maintain confidentiality and security of client information, contracts, pricing and internal business records.
• Identify opportunities to improve event organization, communication, and coordination processes.
• Verify that event preparations align with approved BEOs, contracts, floor plans and client expectations.
• Conduct event day walk throughs and monitor assigned events as appropriate.
• Maintain a pleasant atmosphere at all events.
• Maintain safety standards.
• Ensure that all items on banquet event orders are executed as promised to our client.
• Maintain clean facilities and service areas.
• Coordinate and follow up with casino departments to ensure accurate delivery of promised services.
• Serve as a primary coordination contact for assigned events.
• Respond to client and internal inquiries promptly, professionally, and accurately.
• Communicate event changes, special requests, deadlines, and serve expectations to the appropriate departments.
• Coordinate and participate in pre-event meetings as needed.
• Assist with client site tours and prospective guest visits.
• Demonstrate honesty, responsibility, integrity and fulfillment of commitments.
• Maintain professional and collaborative relationships with clients, vendors, business partners and team members.
• Work nights, weekends and holidays as required.
• Perform special projects and other responsibilities, tasks, or duties as requested.

• Exceptional guest service skills required.
• At least two years’ Hospitality experience…