Surveillance Technical Manager

At Angel of the Winds, the World’s Friendliest, Casino Resort we require all employees to provide exceptional guest service with a positive and outgoing attitude. We value all guests and team members through our guiding values;
Welcoming, Engaged, Accountable, Customer Experience, and Team. We have a commitment to understand, define, and deliver what our guests want and represent our company by being professional and courteous to all.

• Oversees the daily operations of the surveillance technical department, partnering with the other shift supervisors and the director regularly.
• Responsible for keeping the surveillance system reliable, protecting recorded footage, and coordinating all work and maintenance.
• Ensure that team members are trained in regard to updates or changes in regulatory requirements.
• Monitors the health of VMS, Cameras and infrastructure, tracks issues and prioritizes repairs.
• Manages projects and vendors, plan upgrades, coordinates installations with other departments.
• Protects access and recordings, manage system access and follows established procedures.
• Plans all maintenance of equipment, inventory and budgets.
• Lead the technical team, set priorities, assign work, coach team, and establish procedures.
• Install, terminate, and maintain data communications cabling including fiber optic, coaxial, twisted pair, etc.
• Maintains inventory of all equipment and documentation of cabling infrastructure.
• Performs hardware/software upgrades to new and existing equipment as needed.
• Investigates appropriate areas of potential problems, investigates error messages and determines resolutions.
• Trains staff in basic and advanced use of hardware/software and cabling
• Maintains up-to-date expertise in BICSI and other cabling standards.
• Provide computer and equipment troubleshooting and maintenance.
• Support basic Microsoft related technologies such as Productivity and Email software.
• Completes projects/tasks and research as needed by Application Support Staff.
• Communicate with users and staff to understand, identify, document, and resolve problems.
• Maintains up-to-date expertise in company used hardware and software systems
• Installs and Maintains Access control systems and components.
• Ensures equipment is taken care of and in working conditions and reports any concerns to director.
• Partners with surveillance observers and IT on a regular basis.
• Creates and Maintains infrastructure documentation for access control system(s).
• Installs and maintains analog and IP cameras and NVR systems.
• Creates and Maintains infrastructure documentation for surveillance camera system(s).
• Selects, hires, trains, evaluates, terminates, schedules and recommends salary increases for staff.
• Creates, implements and assesses training programs.
• Work nights, weekends and holidays as required.
• Performs other duties as assigned.

• Exceptional guest service skills required.
• Experience maintaining enterprise video surveillance systems, including cameras, storage/recording, networking, troubleshooting and documentation.
• Experience and/or education that enables performance of all aspects of the position.
• Understanding of installation, configuration and troubleshooting processes for basic software, hardware, networking and accessory equipment.
• Requires experience in low voltage cabling installation and termination
• Prefer a working understanding of the casino and individual department operations, goals and objectives relating to Computer & Communications Services.
• Prefer knowledge of how to assemble and disassemble basic computer components
• Requires knowledge of how to terminate Cat5e data cabling and twisted pair 110 and 66 block terminations
• Prefer knowledge of coaxial installation and termination
• Prefer knowledge of fiber optic installation and termination
• Prefer entry level knowledge of Microsoft Windows workstation & server environment
• Requires the ability to independently perform all of the duties of the position efficiently and effectively.
• Must have strong communication and training skills and be able to communicate technical information to non-technical users.
• Must have strong communication and documentation skills for documenting system, infrastructure, and components.

• Must be able to obtain and maintain a Class A/3 gaming license from the Stillaguamish Tribal Gaming Agency and Washington State.

Constantly requires the ability to receive detailed…