Assistant Store Manager; Store

Full Time Assistant Store Manager (Store 7534)

At Game Stop, we are committed to providing exceptional service and delivering the latest and greatest gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what's possible. Whether you’re a hardcore gamer or just starting out, we’ve got something for everyone.

Join us in shaping the future of gaming and bringing the best gaming products to the world!

• Provide best‑in‑class guest service: greet guests promptly, respond to questions/concerns quickly, and assist guests in meeting their gaming needs.
• Support the total shopping environment, including visual and operational elements, current sales initiatives, and guest relationships that drive sales and repeat business.
• Promptly and accurately process guest purchases and returns using the Point‑of‑Sale (POS) computer system.
• Respond to guest comments or questions in person or on the phone; answer calls promptly and professionally.
• Promote Game Stop's unique guest benefits such as the title reservations program, trade‑in program, and Pro Rewards loyalty program.
• Assist the Store Manager with training associates and setting guest service expectations.
• Observe and evaluate associate performance; provide timely feedback and address unsatisfactory performance.
• Ensure associates complete all onboarding, training, and compliance requirements before opening or closing shifts.
• Schedule associates in partnership with the Store Manager, maintaining staffing levels to achieve optimal guest service.
• Approve payroll, enter paid time off, and verify that associates are paid for all time worked.
• Maintain cleanliness and organization of all store areas, ensuring fixtures and equipment operate properly.
• Ensure Omni‑Channel orders are fulfilled and shipped daily.
• Protect company assets through effective inventory control and loss‑prevention practices.
• Support team in exceeding sales, profit, and shrink goals and complete required administrative and operational duties.
• Perform inventory counts, restock merchandise, and maintain product placement on the sales floor.
• Count, balance, and reconcile daily business transaction totals accurately.
• Verify shipments for discrepancies, record discrepancies, and communicate with management.
• Process defectives, recalls, and stock pulls accurately.
• Maintain awareness of associate and guest safety, addressing hazardous situations promptly.
• Assist in maintaining store records/files and ensuring manuals are up to date.
• Supervise and delegate tasks to Sales Associates and Retail Keyholders in the absence of the Store Manager.
• Adhere to Game Stop policies, procedures, and the Code of Standards, Ethics & Conduct.
• Follow all opening and closing procedures.

• Proof of identity and eligibility to work in the United States.
• Minimum age 18.
• High school diploma or equivalent required; associate’s or bachelor’s degree with emphasis in business, marketing, merchandising, or related field preferred.
• At least 6 months of retail management experience preferred.
• At least 2 years of retail sales, guest service, and/or management experience preferred.
• Video game knowledge preferred.

• Outgoing and welcoming personality with strong people skills.
• Provide genuine, individualized assistance at every guest visit.
• Clear verbal and written communication; bilingual English/Spanish preferred.
• Ability to achieve objectives in a fast‑paced environment.
• Work independently and as part of a team.
• Meet associate performance expectations including attendance, appearance, safety, and respectful workplace.
• Operate POS computer system.
• Basic mathematics and alphabetizing skills.
• Complete required paperwork properly.
• Execute financial tasks in accordance with company policy.
• Work a flexible schedule including nights, weekends, and holidays; minimum availability 3 days per week.
• Adapt to stressful situations without impacting guest interactions.
• Reliable, trustworthy, and use good judgment.
• Work alone, stand, and move throughout store for up…