Customer Service Adviser

Customer Service Adviser – Branch Network Northern Ireland South East area

Join us as a Customer Service Adviser at Danske Bank, working across our branches in Newry, Armagh, Dungannon, Magherafelt, Omagh, Enniskillen and Irvinestown.

We are a leading bank in Northern Ireland that blends cutting‑edge technology with local expertise. Ranked among the top ten best places to work in Northern Ireland, we offer a vibrant, inclusive culture where talent from all backgrounds can thrive.

You will:

• Handle day‑to‑day banking queries for personal and business customers.
• Assist with digital banking questions and support the transition to new platforms.
• Open new accounts and provide information on new products and services.
• Manage customer meetings, make outreach calls, and respond to secure emails.
• Deliver outstanding customer service that aligns with Danske Bank’s high standards.

• Customer service experience, preferably from retail, hospitality or another customer‑facing role.
• Excellent communication and relationship skills.
• A hunger to learn, adapt quickly and take initiative.
• No banking experience required – just a drive to make a positive impact.

Branch hours: 9:00 – 17:00 Mon‑Fri;
Saturday 9:45 – 15:15 (for those living within 25 miles of the branch locations). Staff work a maximum of 1 day in 7 and receive a full day off in lieu. Part‑time work (minimum 21 hours) is considered.

• Starting salary of £23,500.
• 22 days leave plus 10 bank holidays.
• Private medical care and other flexible benefits including extra holidays, discounts, and free breakfast on site.

Danske Bank is an equal opportunity employer. We welcome applications from all suitably qualified candidates regardless of gender, ethnicity, background, nationality, generation, age, working style, religious background, sexual orientation, gender identity, gender expression and cognitive diversity, including neurodiversity.

Danske Bank is the trading name of Northern Bank Ltd – one of Northern Ireland’s largest banks and an autonomous subsidiary of Danske Bank Group. We help people and businesses achieve their ambitions through branches, regional business centres, telephone banking and a wide range of digital banking channels.