Custom's Reservations Agent

Reservations Agent

Working as a reservation agent at involves handling inbound and outbound calls to assist customers with their shipping needs. This role requires excellent communication skills, as you'll be talking to customers about their current requirements and reserving space on ships based in the UK, Ireland, and beyond.

You'll need to be detail-oriented to ensure all reservations are accurately processed and any amendments or cancellations are handled efficiently. The ability to work under pressure and manage multiple tasks simultaneously is crucial, as you'll be dealing with various customer queries and ensuring their needs are met promptly.

Reservation agents are part of a dedicated team that provides specialised shipping services to a wide range of valuable customers.

The company prides itself on its commitment to excellence and customer satisfaction, making it a rewarding environment for those passionate about logistics and customer service.

You'll receive comprehensive training to help you excel in your role and stay updated with industry trends and regulations

Key Info:

• Salary £26k
• Various Shifts (8 Hour Day) 9-5 and 11-7
• On-call allowance £50 gross (1 per week) and weekend allowance £200 net (1 in
  5)

Skills:
Telephone Skills

Customer Service

Multitask

Computer Literate

Benefits:
Parking

Health Insurance after 1 year service

Skills:
Customer Service Administration IT Literate