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Application Support Engineer - Tier 2 Troubleshooter
Job in
Armagh, County Armagh, BT60, Northern Ireland, UK
Listed on 2026-07-22
Listing for:
Learning Pool
Full Time
position Listed on 2026-07-22
Job specializations:
-
IT/Tech
IT Support, Technical Support
Job Description & How to Apply Below
Learning Pool in Londonderry, GB is seeking an Application Support Engineer to manage tier 2 cases and troubleshoot complex issues across Learning Pool's products. You will triage, reproduce faults, and collaborate with Development, Cloud Infrastructure and Support teams.
The role emphasizes delivering a positive customer experience, strong problem solving, and proactive knowledge sharing through documentation and demos; experience with Jira/Confluence, SQL/No
SQL, and cross‑platform OS
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