RF-- Combined Services Contracts Manager

If you are a customer-focused individual and want to join a fun and family-oriented food and facilities management company which believes people are our greatest asset, then we have a role for you! Our family values speak for themselves.

We are currently recruiting for a Combined Catering and Cleaning Contracts Manager to join our team based at Southern Regional College sites across Armagh and Newry. This is a great opportunity to join a world-leading facilities management company.

Working Pattern:

• 39 hours per week
• Generally, Monday to Friday, however flexibility will be required for occasional weekends/evenings.
• Manage own diary

Rewards:

• £28,000 + £2,000 car allowance
• 25 days holiday plus 8 statutory holidays.
• Health and Wellbeing Program inclusive of Employee Assistance Program
• Development Opportunities

The Role:

• To manage and control the services (catering, cleaning, ground waste management) for the client to the agreed specification and to the agreed performance, qualitative and financial targets.
• To lead the operating areas and the teams to ensure delivery against Key Performance Indicators.
• Motivate and lead high performing teams to achieve their objectives.
• To proactively manage services across the sites, providing support and guidance to teams ensuring a high level of services provided to the client.
• In conjunction with the relevant departments work towards the continuous development and implementation of service standards, styles and products within your patch and part of the wider catering service line.
• Ability to engage a wide range of personalities and take people with you through belief and energy.
• Strong on your ability to plan, organise and prioritise across a large stakeholder group.
• Coordination of the refilling, unpacking, and sorting of stock.
• Maintain the presentation and housekeeping standards.
• To ensure that any client queries are dealt with effectively and quickly ensuring client satisfaction.
• Valid driving licence

The Person:

• Attention to detail in all aspects of work.
• Leads by example and lives our values.
• Enthusiastic about our customer service and reputation
• Flexible and positive with a Can-Do attitude
• Basic statutory training for the role will require all candidates to have basic reading, writing, speaking and listening skills to assist in understanding safety and work instructions and communicating with customers on a day-to-day basis. The post also requires proficient skills in computer literacy.

The Mount Charles Group is an equal opportunities employer and welcomes applications from all sections of the community. Please note the successful applicant's offer is subject to the Access NI (Enhanced) check prior to commencement of role.