Shift Lead - Food Simply Food

Team Support Manager

Overview:
This role involves managing store operations, leading teams, and driving customer experience. The manager will take over leadership duties when necessary and champion new ways of working.

• Deliver great standards and service by putting the customer first.
• Act on customer feedback to deliver improvement.
• Ensure the delivery of brilliant basics.
• Coach the team to deliver excellent standards of product presentation.
• Support the delivery of Plan
  
  A.
• Provide regular and timely feedback to line manager to support colleague performance.
• Support with the training and coaching of colleagues, maximising digital tools and channels.
• Identify colleagues for recognition and celebrate success within the store.
• Provide feedback to BIG to improve colleague experience.
• Support the Team Manager with the delivery of store selling and cost targets by utilising MI to identify opportunities and take action.
• Role model new ways of working through the use of digital tools.
• Allocate resources efficiently to deliver processes, tasks and service ensuring activity is completed consistently and productively.
• Deliver operational excellence ensuring all processes and tasks are delivered in line with business expectations.
• Maintain a safe and legal store environment.
• Support visual merchandising updates across all launches, events and campaigns.

• Understand how M&S operates, its strategy, future and the role they play.
• Effectively manage own reactions and responses around change.
• Help colleagues to develop by listening, asking questions and giving feedback to encourage reflection and different thinking.
• Set performance objectives for self in conjunction with line manager and in line with business plans.
• Takes accountability for planning and managing own work efficiently to ensure objectives are met.
• Treats all colleagues fairly, understanding that different people will provide different perspectives and have different needs.
• Builds positive relationships by being a good listener and getting to know people by establishing a connection.
• Is in control of own reactions and considers how to share their perspective to create better reaction for team.

• Support the delivery of excellent customer service and KPIs across the store.
• Good level of digital capability and can access and utilise relevant systems.
• Good knowledge of the commercial operation, brilliant basics and operational excellence.
• Current working knowledge of all VM principles.
• Be a good communicator with the ability to build relationships and work within a team.
• Good knowledge of the legal requirements associated with the role of a customer assistant and when duty managing.
• Maintain high presentation standards, attention to detail and deliver on time, right the first time.
• Interpret data relevant to the role.
• Demonstrate flexibility and adaptability to change.

• Customers
• Colleagues
• Store Leadership
• BIG

• Week 1:
  • Monday: 09:00–17:00
  • Tuesday: 09:00–17:00
  • Wednesday: 14:00–22:00
  • Friday: 14:00–22:00
  • Saturday: 12:00–20:00
• Week 2:
  • Sunday: 11:00–19:00
  • Tuesday: 13:00–21:00
  • Wednesday: 14:00–22:00
  • Thursday: 09:00–17:00
  • Friday: 09:00–17:00

• Duty-Manage in the absence of the next level Leader when required.
• Champion new ways of working within stores through an open mindset and positive attitude.
• Lead colleagues in delivery of tasks prioritising customer first.
• Plan, allocate and follow through on delivery of tasks to a consistent standard across the store.
• Drive on the job productivity.
• Support colleagues through coaching and feedback.
• Use MI to take action to drive performance.
• Help maintain a safe and legal environment for colleagues and customers.
• Support the delivery of an inspirational, improved and consistent visual customer journey in store which inspires our customers to shop and buy more often.