Customer Success & Support Lead

At Plauti, we help organizations improve the quality and reliability of their CRM data. Our solutions help customers prevent duplicates, clean up existing records, and build stronger data foundations across their CRM landscape. Clean, trusted data is essential for teams across sales, marketing, operations, and customer management — and that’s where we make a real difference.

As Customer Success & Support Lead, you will lead the team responsible for customer success, support, and long-term customer value realization. This is a leadership role focused on driving team performance, operational excellence, and customer outcomes at scale.

You will not manage your own customer portfolio. Instead, you will lead the Customer Success & Support function: coaching the team, acting as an escalation point, improving processes, and helping shape the customer experience from both a strategic and operational perspective.

You understand that strong Customer Success goes beyond relationships alone. You know how to use customer data, KPIs, team metrics, and operational insights to identify risks, improve performance, strengthen retention, and drive measurable business impact.

You will work closely with leadership and partner cross-functionally with Sales, Product, and other teams to improve alignment, customer experience, and long-term growth.

Plauti is a growing SaaS company with an international customer base and a clear mission: helping organizations build cleaner, more reliable CRM data. Our solutions solve real operational problems and create meaningful impact for customers every day.

We’re entering an exciting new phase of growth, backed by strong long-term investment and international ambition. That means continued investment in our product, people, and global expansion.

At Plauti, you’ll join a diverse team representing more than 20 nationalities. Different perspectives, experiences, and ideas help us collaborate better, innovate faster, and serve our global customers more effectively.

You’ll find the energy of a scaling SaaS company combined with a collaborative, no‑nonsense culture, short communication lines, and real room for ownership and impact.