Customer Engagement Manager - eMobility; SaaS

About the job

As Customer Engagement Manager you make sure new clients feel at home fast. From the moment they sign until everything runs smoothly, you’re their go-to person. You coordinate the setup, chase the right people and make sure everyone knows what’s next.

You turn a long list of to-dos into a clear plan. One day you guide a client through testing an API, the next you check if internal teams hit their milestones. You keep things moving, communicate clearly and make sure go-live feels effortless.

• You align clients and teams on goals, timelines and deliverables
• You translate questions into action
• You share progress, prevent surprises and fix blockers early
• You collect feedback and turn it into better processes

After go-live you stay in touch checking in, sharing updates and helping clients get the most out of our platform. Of course, you work closely with account management.