Enrollment Verification & Registration Technician

Title: Enrollment Verification & Registration Technician

Department: Records & Registration

Campus

Location:

Arnold/Main Campus

Salary Range: $22.66-$28.32 per hour

Work Mode: This position requires some regular in-person presence on campus or at alternative locations, depending on business needs of the office.

Hours Per Week:40

Position Type:Full-Time Staff, Non-Exempt

The Enrollment Verification and Registration Technician is responsible for the accurate, timely, and FERPA-compliant processing of student academic records, with a specific focus on verification of enrollment. This position serves as the primary point of contact for enrollment verification requests and works independently within established guidelines to manage complex fulfillment processes. The Enrollment Verification and Registration Technician provides responsive, student-centered service by clearly explaining Records & Registration policies, procedures, and requirements.

This position requires professional and effective communication, providing timely, helpful, and complete information while ensuring questions and requests are addressed clearly and thoroughly. This position supports the operational continuity of the Records and Registration office by delivering in-person and remote service for a large volume of student requests. This position also serves as backup support for outgoing official transcript processing.

This position requires some regular in-person attendance at the Arnold Campus with travel to other locations as necessary to support office operations. During peak enrollment periods, the office is open for in-person service on Fridays and Saturdays.

Process enrollment verification requests received through in-person, electronic, email, and National Student Clearinghouse channels. Clearly and professionally explain enrollment-related policies and procedures while maintaining a high standard of student-centered service. Review enrollment activity, student records, documentation, and system data to verify enrollment status and ensure accurate reporting. Securely maintain and transmit verification documentation in accordance with institutional procedures and FERPA requirements.

Maintain complete and audit-ready documentation of verification requests and actions. Maintain verification logs, tracking records, documentation, and workflows to support timely and accurate processing. Use Ellucian Colleague, National Student Clearinghouse, Perceptive Content, and related systems for data entry, record review, imaging, and request tracking.

Deliver in-person and remote support for records and registration inquiries via phone, email, and virtual platforms. Maintain accurate academic records. Process and respond to high volumes of student interactions and requests, especially via email. Exercise professional judgment when handling confidential, time-sensitive, or complex inquiries. Assist students with registration using Colleague and Self Service platforms. Collaborate with academic and Student Services departments to resolve student issues.

Troubleshoot registration issues and recommend solutions. Provide data entry and registration support during Personal Registration Days at local high schools.

Protect the confidentiality and security of student records and ensure that access, use, communication, documentation, and disclosure of student information comply with FERPA, institutional policies, and data privacy requirements. Exercise appropriate discretion and professional judgment when handling sensitive information and escalates matters that fall outside of position authority.

Use and support Ellucian Colleague, National Student Clearinghouse, Perceptive Content, Wait Well, and related Records & Registration technologies and workflows. Serve as point of contact with external enrollment verification vendors and partners. Troubleshoot and resolve system integration or functionality issues related to enrollment verification operations. Participate in testing Colleague system upgrades and recommend improvements to enrollment verification processing practices by staying current with evolving technologies.

Identify opportunities to improve workflow efficiency, accuracy, compliance, and the student experience.