Student Assistant Supervisor​/Circulation Technician

Title: Student Assistant Supervisor/Circulation Technician

Department: Library

Campus

Location:

Arnold/Main Campus

Salary Range: $25.29-$31.61 per hour

Work Mode: This position requires regular in-person presence on campus and at alternative locations, depending on class schedule and other assigned duties.

Hours Per Week:40

Position Type:Full-Time Staff, Non-Exempt

The Student Assistant Supervisor/Circulation Technician is responsible for hiring, training, and supervising student circulation assistants, as well as for staffing the Circulation Desk, performing all duties necessary to ensure orderly lending, returning, and use of library materials. In addition, the position provides support to other circulation staff and staff in other library departments as needed to provide comprehensive service to all Library patrons.

This position may be responsible for the Circulation Department in the absence of supervisors.

Hire and supervise hourly student assistants. Schedule student assistants in compliance with Financial Aid policies and in alignment with circulation department needs. Approve timecards and sick leave requests and monitor earnings to ensure work-study award is not exceeded. Train student assistants in library functions and policies, including confidentiality of library records, and ensure completion of required College employee training. Develop and maintain training materials.

Liaise with Financial Aid Office and maintain records of procedures and other information provided by that office. Evaluate, coach, discipline, and terminate student assistants as needed. Oversee stacks maintenance and accurate shelving of library materials.

Perform duties necessary to ensure the orderly circulation of library materials, including:
Charge, discharge, and renew library materials. Register new patrons and modify existing patron records. Identify damaged library materials, assess fines, and route materials to appropriate staff for possible withdrawal and/or replacement. Use library system software to maintain accurate circulation records. Compile reports. Review and process requests for laptops and other equipment, and receive and inspect returned equipment. Prepare and process book deliveries to off-site locations.

Maintain holds shelf and notify patrons when holds are available. Respond to and process e-mail communication and requests, including library card applications.

Autonomously manage operations at the circulation desk in the absence of supervisors and understand, interpret, and communicate library policy and procedures to students, faculty, staff, and other patrons. Resolve library fine and fee charges; update patron accounts to ensure accurate assessment and collection of library charges. As needed, manage and ensure accuracy of collection agency reports, monitor and resolve discrepancies in student accounts, and reconcile student debt in cooperation with the Business office.

Respond to patron requests for basic information and assistance in using all library services, seeking assistance from other departments or making referrals, as appropriate. Answer detailed and/or complex questions about college offices and services, providing documentation or referrals as necessary. Record patron questions in desk-tracking system. Direct patrons to the physical location of materials in the collection. Respond to book security system alarms.

Instruct patrons in the basic use of laptops, VCR/DVD players, photocopiers, and other equipment. Assist with simple and complex scanning. Report malfunctioning equipment. Assist Public Safety in opening and/or closing the facility according to established procedures. Perform other duties as assigned by the Access…