Universal Bankers

Jobs for Humanity is collaborating with Upwardly Global and Midland States Bank to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life.

Midland States Bank

Arnold, MO, US

2354

$18.00 to $18.00 annually (subject to experience and qualifications)

At Midland States Bank, base salary is one component of our Total Rewards program. Exact compensation is determined by factors such as education, skills, internal equity, and experience. This position offers additional compensation in the form of short‑term incentives (i.e. bonus and/or commission) and may include long‑term incentives (i.e. stock awards). Benefits for this role include comprehensive healthcare, well‑being benefits, paid family leave, and generous paid time off.

The Universal Banker Trainee position is responsible for delivering excellent customer experiences to current and potential customers. Employees in this position will display effective communication skills and exhibit a good knowledge of the products and services offered. They are also responsible for offering referral opportunities that will result in outcomes that define excellent customer service. A trainee remains in the role until she or he has proven the ability to effectively place customers in the correct mix of products and services through needs‑based questioning and can regularly meet and/or exceed performance and production goals established by the Banking Center Manager.

• Institutional knowledge of banking.
• Receive cash and checks for deposit, verify amounts, check endorsements and review checks for possible fraud, including holds.
• Examine cash carefully to guard against counterfeit bills.
• Cash checks for customers in accordance with bank policy, enter transactions into the computer system, and issue receipts.
• Provide accurate customer service, including balancing the cash drawer throughout the day to reduce and eliminate teller differences.
• Understand basic knowledge of deposit and lending products & services.
• Identify correct product types through needs‑based questioning, build and deepen customer relationships, determine needs, and refer business partners.
• Assist with basic deposit account openings and maintenance requests, with monitoring and coaching by a senior employee.
• Develop sales and product knowledge to achieve personal and team goals, track and monitor those sales and opportunities in the customer information software.
• Participate in onsite visits to customers to promote the Employee Perks at Work Program & Merchant Services.
• Proactively participate in outbound teleconsulting to promote and expand current client relationships.
• Actively participate in weekly huddles and one‑on‑one coaching sessions.
• Serve as relief and/or backup teller in other locations of Midland States Bank.
• Complete all assigned learning activities on time.
• Demonstrate and model Midland States Bank core values that support the bank's culture.
• Participate in bank‑sponsored community activities and initiatives.
• Travel occasionally for training and team meetings, and be willing to travel periodically to locations within the market as needed.
• Work in a Midland office as required to collaborate and support internal and external customers.
• Maintain compliance with all applicable regulations, including, but not limited to, the Bank Secrecy Act (BSA).
• Perform other duties as assigned.

Education/

Experience:

Sales and customer service background.

• Stand for extended periods of time.
• Lift and transport coin and currency bags as required (bags may weigh between 25lbs and 50lbs).

Multilingual speakers are encouraged to apply.

• Business insight
• Cultivates innovation
• Drives results
• Makes sound decisions
• Being a brand champion
• Collaborates
• Communicates effectively
• Customer focus
• Being authentic
• Emotional intelligence
• Self‑development
• Being flexible and adaptable

Internship

Full‑time

Finance and Sales

Technology, Information and Internet

At Midland States Bank, we believe that when we can bring our whole selves to work each day, we become happier, more comfortable, more confident, and more excited to do great things for our customers, each other, and our company. We’re proud to be an Equal Opportunity and Affir…
At Midland, we recruit, employ, train, compensate and promote without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

If you require reasonable accommodation in completing this application, interviewing, completing any pre‑employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Midland States Bank Human Resources at