Staff Officer; TS​/SCI

Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities.

By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones.

Kentro is hiring for a Staff Officer to support a Government client.

Location:

Onsite, NGA Anrold, MO

Compensation Range:
The anticipated base salary range for this position is $115,000 - $125,000 annually and reflects Kentro’s good-faith expectations at the time of posting. Final compensation is determined based on the role’s requirements, relevant skills, experience, education, certifications, work location, applicable security clearance requirements, market conditions, internal equity, and contract requirements.

This Job Description reflects the primary duties of the role; however, it is not intended to be all-inclusive. Team members may be asked to take on additional responsibilities in alignment with customer expectations, business needs, and Kentro’s culture of collaboration and adaptability.

• Coordinate tasking responses associated with The Globe to ensure governance policies, opinions and perspectives of The Globe are fully coordinated and accurately reflected.
• Participate in tracking feedback daily from The Globe audience to gauge customer experience.
• Perform customer service duties to include email response and disposition of The Globe feedback as appropriate.
• Resolve product and service discrepancies for online feedback for The Globe.
• Develop user stories/features based on The Globe feedback inputs from JIRA and maintain this information in Redmine.
• Create and maintain metrics on feedback status.
• Support training content development, training delivery, and tracking across the program.
• Actively manage assigned tickets to ensure daily updates and proactive internal follow-up is performed.
• Experience with analysis of customer feedback to determine areas of improvement and focus for user training.

• Education:
  
  Bachelor's degree preferred but not required
• Experience:
  
  8+ years of relevant experience.

• Demonstrated experience in a Help Desk/Technical Support team/environment.
• Demonstrated experience in providing product and service user-based training.
• Demonstrated experience in managing a project.
• Demonstrated experience routinely interacting with senior-level directors and/or component leads.
• Demonstrated experience utilizing Microsoft Office Suite such as building spreadsheets, consolidating input across various offices, and editing/updating as needed.
• Demonstrated experience providing strategic level decisions in a team environment.

• TS/SCI with polygraph
• US Citizen

• Demonstrated experience working with Microsoft SharePoint.
• Demonstrated experience working with Redmine and JIRA applications

We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let’s solve challenges, think innovatively, and maximize impact. As a valued member of our team, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions.

We are a close community of experts that pride ourselves on creating an environment defined by teamwork, dedication, and excellence.

We hold three ISO certifications (27001:2013, 20000-1:2011,…