Personal Lines Senior Account Manager

Personal Lines Senior Account Manager (55532)

First State Insurance Agency is a subsidiary of First State Bancshares, with a large backing and support network. We are a growing insurance and financial services organization serving most states across the nation, headquartered in Farmington, MO and with numerous locations in Missouri.

The Person al Lines Senior Account Manager will provide support to producers, offer additional insight for accounts and carriers, and follow new and renewal business protocols. The role includes training, coaching, and delegating work to the team while overseeing performance and maintaining strategic relationships with carriers.

• Engage with customers, colleagues, and supervisors on the phone and in person with a high level of professionalism and respect
• Maintain confidentiality in all dealings with clients and within the agency
• Manage multiple books of business with minimal supervision
• Delegation of routine duties to prescribed teammates

• Document performance and work with AVP to resolve performance issues
• Ensure all renewal proposals are delivered to the producer at least 30 days prior to renewal date
• Review and process all assigned documents within prescribed processing times, confirming documents are true and accurate at the time of processing

• Review production reports for maintained book of business
• Review and provide guidance to teammates on Proposal of Coverage documents
• Ensure all agency billed policies and endorsements are processed according to procedure, following up on past‑due amounts when applicable

• Coordinate and/or provide coaching, problem‑solving solutions, as well as procedural and systems training as needed, to any member of the Commercial Lines Department
• Build and maintain a positive working relationship with team and producers, having critical conversations when required
• Conduct monthly team meetings to engage team in customer touch points and document interactions appropriately

• Competitive pay and benefits package – variable compensation program based on team performance
• 401(k) with generous employer match benefit
• Helpful, qualified, and available leadership
• A caring, stable work environment

• Exceptional written and verbal communication skills
• Proficient with Microsoft Office
• Punctual with a strong attendance history
• High School diploma or GED
• 5+ years’ industry‑specific experience preferred
• Must possess and maintain Personal Lines insurance license
• Must obtain and maintain a professional designation relevant to the position

• Mid‑Senior level

• Full‑time

• Sales and Business Development

• Banking

Being a First Stater means that you roll up your sleeves and dig in. It means you work hard and do your best. It means you enjoy learning new skills and are always eager to improve. It means you help the team by being a great teammate. It means you’re passionate about making a difference in the lives of our customers and our communities.

It means you consistently find new ways to improve our organization.

First State Bancshares, Inc, is an Equal Opportunity Employer. All your information will be kept confidential according to EEO guidelines.