Service Advisor

We are recruiting on behalf of our client for a Service Advisor position based in Arnold, Nottingham. This is a key role within a well-established independent automotive business that has earned a strong reputation for delivering high-quality customer service and vehicle maintenance solutions. The successful Service Advisor will play a vital part in providing exceptional customer experiences, managing vehicle bookings, and supporting the workshop team.

• Up to £30,000 basic salary, dependent on experience
• Bonus earning potential
• Monday to Friday, 8:30am - 5:30pm
• 1 in 2 Saturdays working pattern
• Modern workshop environment
• Ongoing training and development programmes
• Clear career progression opportunities
• Supportive and friendly team atmosphere

• Welcoming customers and understanding their vehicle service and repair needs
• Booking vehicles into the workshop and managing customer appointments
• Providing regular updates to customers regarding repair progress
• Liaising with technicians and workshop staff to ensure smooth workflow
• Preparing estimates and obtaining customer authorisation for additional work
• Explaining repairs and servicing options clearly and professionally
• Handling customer queries in a professional manner and resolving any issues promptly
• Ensuring all relevant documentation and customer records are accurately completed
• Identifying and suggesting additional services or repairs where appropriate
• Delivering a consistently high level of customer service throughout the customer journey

• Previous experience as a Service Advisor or in a similar customer-facing automotive role
• Strong communication and interpersonal skills
• Confident in dealing with customers face-to-face and over the phone
• Well-organised, with the ability to manage multiple priorities effectively
• Comfortable working in a fast-paced, busy workshop environment
• Positive, professional attitude with good attention to detail
• Solid understanding of vehicle servicing and repair processes
• Excellent administration skills to maintain accurate records