Police Emergency Call Handler - Police

The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.

Salary £28,071 to £29,859 per annum (pro rata if part time)

Contractual hours 37

Basis Full time

Full/Part Time Perm/FT Full Time / Permanent

Package Shift and weekend allowances for this role attract approximately £8,000 per annum (pro rata if part time)

Are you ready for a career where every second counts and every call could change a life?
Do you have the resilience to handle situations that most people never encounter?

If so, we want to hear from you.

No two calls are ever the same.

One moment, you could be speaking to a frightened caller whispering that someone is trying to break into their home — you’ll need to stay calm, gather vital information quickly, and keep them reassured while officers are on the way.

The next, you might be handling a distressed parent reporting a missing child, where every minute matters and your ability to ask the right questions could be critical to a safe outcome.

Moments later, you could be coordinating with partner agencies during a fast-moving incident, making rapid decisions to ensure the right resources are deployed without delay.

In every scenario, you are the calm voice in the chaos — providing reassurance, taking control, and making a real difference when it matters most

Join us as a Police Emergency Call Handler—a vital role at the heart of our Contact Management team and the first step in delivering an emergency response when the public needs us most.

If you want a role that truly makes a difference, this is your opportunity.

As a Police Emergency Call Handler, you’ll be the first point of contact for members of the public and partner agencies. You’ll handle both emergency (999) and non-emergency (101) calls, assess risk, and ensure incidents are managed in line with force policies and procedures.

This advert is to build a
pool of successful candidates
who will be offered roles as vacancies arise. Upcoming training courses are scheduled to begin in January 2027, with further intakes planned throughout the year. Please note these dates are subject to change based on operational needs.

You must be willing and able to work a rotating shift pattern which has rotating shifts generally of two days, two afternoons, two nights followed by four rest days. There are weekly variations in the pattern which is attached for reference. This pattern will cover 24/7, 365 days of the year, including weekends and nights. A shift and weekend working allowance will be paid.

• Initial Training: 7 weeks classroom-based at Mansfield Police Station (Mon–Fri).
• Live Call Training: 6 weeks of supervised shifts at Force HQ.
• Progression:
  Opportunities to develop into the role of Police Dispatcherupon successful completion of your probation.

You must be available for the full 13-week training period
.

We’re looking for individuals who:

• Communicate clearly and empathetically, even under pressure.
• Make sound decisions using their own initiative.
• Work effectively as part of a team.
• Can manage stress and remain calm in challenging situations.
• Are comfortable using computer systems and handling multiple tasks simultaneously.

Shortlisted candidates will be invited to a work-based test(currently scheduled for around week commencing5 th October 2026
) to assess:

• Typing speed (minimum 30 words per minute)
• Spelling and grammar
• Telephone and data entry skills

Interviews are expected to follow around
week commencing 12 th October 2026 or the week after.

Reasonable adjustmentsare available throughout the recruitment process upon request.

For current Office of the Police and Crime…