Patient Access Representative; PRN

Description

Primarily responsible for providing effective customer service for all internal and external customers by utilizing excellent, in-depth knowledge of hospital admissions and outpatient services.

• Interview patients to obtain insurance benefits, proof of coverage and pre-certification/authorization for inpatients, surgical patients, and required outpatients.
• Registers outpatients and prepares proper documentation for outpatient procedures where applicable.
• Processes inpatient admissions and prepares proper documentation for services where applicable.
• Accepts patient payments and records appropriately.
• Greet and assist patients and visitors in a manner consistent with Hospital customer service guidelines.
• Advise patients regarding insurance coverage and estimate patient’s responsibility.
• Inform patients of available sources of assistance from outside public and private agencies or refer the patient to a financial counselor.
• Obtain verification of insurance coverage and benefits payable from insurance companies or other third-party payers.

• Perform other functions as required.

• Basic computer knowledge
• Basic medical terminology
• Good typing skills