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IT Support HelpDesk/Support

Service Desk Lead — ITIL-Driven Team Leader

Job in Artesia, Eddy County, New Mexico, 88210, USA
Listing for: Abacus Technology Corporation
Full Time position
Listed on 2026-01-01
Job specializations:
  • IT/Tech
    IT Support, HelpDesk/Support
Job Description & How to Apply Below
A technology service provider is seeking a Service Desk Lead in Artesia, NM. The ideal candidate will lead a team providing technical support at Federal Law Enforcement Training Centers, ensuring prompt service delivery, developing SOPs, and driving process improvements. Candidates should have 5 years of IT support experience, a relevant bachelor's degree, and strong leadership skills. Additional ITIL-related certifications preferred.

This is a full-time role focused on customer service excellence in a fast-paced environment.
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