Action Review; AAR Administrator

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Abacus Technology is seeking an After Action Review (AAR) Administrator to provide systems support for Milestone XProtect at the Federal Law Enforcement Training Centers (FLETC). This is a full-time position.

• Administer, configure, and maintain the Milestone XProtect AAR system across multiple FLETC sites.
• Manage system components including recording servers, storage, and user access controls.
• Ensure optimal system performance, availability, and data integrity through proactive monitoring and maintenance.
• Perform software updates, configuration changes, and system upgrades in accordance with DHS/FLETC standards.
• Ensure proper integration with network infrastructure and storage, and provide technical support and training to end-users for video playback and analysis.
• Coordinate with technical teams to ensure system integration and compliance.
• Troubleshoot and resolve issues related to video capture, storage, playback, and data retention.

• 3+ years experience in systems administration for After Action Review (AAR) systems.
• HS diploma or GED.
• Must be certified in the administration and management of the Milestone XProtect AAR system or equivalent AAR system OR have equivalent credible and verifiable experience with a Milestone XProtect AAR system.
• Proven experience with video management systems (VMS), including configuration, integration, and troubleshooting.
• Strong understanding of video recording architecture, storage management, and networked media systems.
• Able to manage user roles, permissions, and access controls within secure enterprise environments.
• Must have strong analytical, organizational, and problem-solving skills.
• Excellent communication and collaboration skills to work effectively with technical and non-technical personnel.
• Must be a US Citizen.

Applicants selected will be subject to a U.S. government security investigation and must meet eligibility requirements for access to classified information.

EOE/M/F/Vet/Disabled

• Seniority level
  :
  Mid-Senior level
• Employment type
  :
  Full-time
• Job function
  :
  Information Technology

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