Field Operations Supervisor

Join to apply for the Field Operations Supervisor role at Union Tank Car Company - UTLX

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Join to apply for the Field Operations Supervisor role at Union Tank Car Company - UTLX

UTLX

As a part of the global industrial organization Marmon Holdings—which is backed by Berkshire Hathaway—you’ll be doing things that matter, leading at every level, and winning a better way. We’re committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone’s empowered to be their best.

Our Operations Site Supervisor monitors the efficiency of a department and applies methods to improve processes, such as customer service and data analysis procedures, keeps track of key performance indicators (KPIs) across different functions, monitors compliance with operational policies, and the progress of administrative tasks.

Union Tank Car Company (UTLX) manufactures, leases, and repairs railcars in North America for railroads and industrial companies. With roots dating back over 125 years, we are part of an operation that owns and leases a diversified portfolio of approximately 120,000 tank cars and 10,000 freight cars, operates two tank car manufacturing facilities, and has a network of more than 110 full-service and mini / mobile repair shops.

Owned by Marmon Holdings, Inc. and Berkshire Hathaway, we rely heavily on those with the aptitude, attitude, and entrepreneurial spirit to drive our success and are committed to attracting and retaining top talent. We offer competitive compensation, an excellent benefits package, and an opportunity to become part of a top-notch team where enthusiasm, expertise, and progressive thinking are encouraged and valued.

Position Summary

The Field Operations Supervisor role is to provide value driven customer service by ensuring productive and efficient car repair operations at a site level. In addition, the Field Operation Supervisor unifies a talented workforce with strategic plans for achieving business expectations and meeting production demands set forth in partnership with the customer(s).

Supervisor Responsibilities

Manages and directs personnel. Is responsible for the overall direction, coordination, and evaluation. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include safety, interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Essential Functions

• Lead the team and foster a culture centered on Safety and Quality.
• Actively Supports Safety and Quality initiatives, such as safety reviews, compliance training, and quality checks.
• Maintain appropriate presence with team and customer by conducting daily site walks to monitor progress, address issues and ensure compliance with safety standards.
• Meets or exceeds site performance goals, such as reducing repair turnaround time and increasing customer satisfaction, in alignment with the company’s strategic plan and departmental goals.
• Responsible for maintaining adequate staffing levels through effective recruitment, training, and scheduling to meet productivity needs and performance expectations.
• Effectively manage employee work schedules by ensuring adequate coverage to achieve appropriate work-life balance and meeting customer needs.
• Actively participate in Safety and Quality audits for ensuring regulatory compliance and customer expectations are maintained.
• Maintain car repair status reports for reviewing efficiencies, returning cars to service timely, and for providing real time updates to customers as required.
• Complete weekly report and KPI tracking, such as repair turnaround time and cost efficiency, for communicating site level operational and financial performance to the Regional Operations Manager.
• Lead a daily team huddle (toolbox talks) to review safety protocols, discuss daily goals, ensure site expectations and individual needs are clearly identified, and to ensure all employees are aligned with…