Service Dispatcher

Overview

Complete Business Systems of Colorado is seeking a skilled and organized individual to join our team as a Service Coordinator/Dispatcher. This role coordinates service requests, schedules projects, dispatches technicians, performs administrative duties, and ensures timely resolution of customer issues. Excellent communication, attention to detail, and the ability to thrive in a fast-paced environment are essential.

• Receive service requests from customers via phone, email, or online portals.
• Gather necessary information from customers, including contact details, equipment information, and service requirements.
• Schedule service appointments and dispatch technicians to customer locations based on urgency, technician availability, and geographic proximity.
• Communicate with customers to provide updates on service appointments, technician arrival times, and resolution status.
• Maintain accurate records of service requests, dispatch activities, and customer interactions in our database system.
• Collaborate with other departments, such as sales and technical support, to address customer inquiries and resolve issues promptly.
• Identify opportunities to improve dispatch processes and implement solutions to enhance efficiency and customer satisfaction.
• Communicate with the service manager and participate in service meetings.

• High school diploma or equivalent; additional education or training in customer service or dispatching is a plus.
• Proven experience in a customer service or dispatching role, preferably in the IT, copier, or related industry.
• Strong organizational skills and the ability to multitask effectively in a high-volume environment.
• Excellent communication skills, both written and verbal, with the ability to interact professionally with customers and team members.
• Proficiency in computer applications, including Microsoft Office and dispatching software.
• Knowledge of IT Industry solutions, copier equipment and terminology is desirable but not required.
• Ability to remain calm and composed under pressure and resolve customer issues with tact and diplomacy.

• Competitive salary based on experience
• Opportunities for advancement and professional development

• Entry level

• Full-time

• IT Services and IT Consulting