Part-Time Patron Experience Associate - Arvada Library

Jefferson County Public Library is seeking a customer-focused, part-time Patron Experience Associate to join our team at the Arvada Library. In this role, you will provide frontline customer service to the diverse and growing residents of Jefferson County and beyond. You'll help patrons find the information and resources they need, whether that's discovering their next great read, downloading e-books, accessing library services, or finding job search resources.

You will also work closely with your teammates to create a welcoming, inclusive, and high-quality experience for everyone who visits the library.

In addition to serving patrons at public service desks, you will promote and present library programs, story times, classes, workshops, and outreach activities both within the library and throughout the community. You will assist with collection development and maintenance, create engaging displays of library materials, and help ensure the library remains a safe, welcoming, and attractive space for all visitors.

This role may also include supporting volunteers and staff, assisting with daily operations, communicating library policies and procedures, addressing patron concerns, responding appropriately to emergencies or disturbances, and helping maintain smooth library operations.

If you are passionate about serving your community, delivering exceptional customer service, and making a positive impact through library services.

The Division of Libraries & Inclusion supports Jefferson County Public Library's mission through enrichment of lives and our community by providing equitable and free access to information, experiences, and opportunities.

Job Posting Closes at 11:59PM on 11/17/26. Division:
Library. Management Level: Individual Contributor. Scheduled Weekly

Hours:

20.

Hiring Range: $23.39 - $29.24 per hour.

Benefit Eligibility:
This position is eligible for Standard Benefits which includes dental, medical, and vision insurance, paid time off and holidays, retirement matching, wellness programs, and tuition reimbursement.

• dental
• medical
• vision insurance
• paid time off and holidays
• retirement matching
• wellness programs
• tuition reimbursement

• Provides information, referrals and reader’s advisory assistance to patrons in person, by phone, mail and via electronic means.
• Locates materials using manual and electronic databases in JCPL, other Library systems and/or other sources.
• Refers patrons to community resources and other appropriate resources for further information as necessary.
• Advises patrons about on-line searching.
• Uses high-level customer service skills to determine patron needs.
• Creates a positive inviting atmosphere for all patrons.
• Addresses and resolves complaints from patrons or forwards to appropriate staff as necessary.
• Promotes and presents programs, classes, workshops both in the Library and off site.
• Advises and instructs Library patrons in using equipment necessary to access Library resources.
• May present programming training or classes to the public, both on or off site.
• Provides quality programs presented in their area of specialty, including off-site locations.
• Conducts Library tours and community outreach.

• Participates with others in cross-functional teams to accomplish goals and objectives.
• Under supervision, assists in the development and maintenance of instructional tools, databases and reader’s advisory materials.
• Routinely provides direct customer service.
• Assists with evaluating and maintaining the existing collection through recommendations and weeding of materials.
• Suggests program needs.

• Participates in the responsibility for the general appearance and safety of the division and Library as a whole.
• Assists with collection…