Club Manager

Club Manager at Baseline Fitness.

Reports to:

District Manager. Status:
Full Time/Supervisor/Exempt/Non-Exempt.

Responsible for oversight of gym operations to ensure positive member experience and a financially successful club.

• Recruit, hire, train, schedule and supervise team members.
• Provide member service oversight ensuring all team members deliver a great customer service experience at all times.
• High involvement in all front desk related tasks: greeting and welcoming members, gym tours, member service issues/questions, etc.
• Provide support for team members and club members.
• Create and maintain a positive image for the club.
• Coaching and counseling performance to help achieve company standards.
• Ensure prompt opening and closing of the gym.
• Ensure staff are aware and trained on all current marketing promotions.
• Finish manager portion of onboarding, in Paycom, for all new hires.
• Ensure the club is open and staffed during all hours of business.
• Ensuring self and team members are implementing and adhering to all company policies and procedures.
• Responsible for ordering supplies and tracking inventory.

• Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
• Listening: actively listens, empathizes, and works together to solve problems.
• Problem Solving: identifies problems, analyzes relevant information, and proposes practical solutions.
• Diplomacy: demonstrates tact and professional conduct in all interactions.
• Communication: maintains timely and effective communication with staff, supervisors, and other departments.

• Honesty and good work ethic
• At least 1 year of equivalent managerial experience
• Strong customer service skills
• Strong communication, organizational and leadership skills
• Basic computer proficiency

• Standing and walking for at least 75% of the shift
• Talking in person or on the phone for at least 75% of the shift
• Must be able to lift to 50 lbs. less than 30% of the time

• Dental insurance
• Health insurance
• Vision insurance
• Paid time off
• Employee discounts
• Opportunity for advancement

$57,000.00 per year

EEO:
Employees at a franchise location are employed by the Franchisee and are not employees of Baseline Fitness.