Head of Customer Recovery & Retention
Listed on 2026-11-01
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Management
Client Relationship Management
Cloudbeds is seeking a Manager, Customer Recovery to lead a specialized team focused on retaining at-risk accounts and transforming frustration into loyalty. You will orchestrate the Fire-Team, drive proactive rescue operations, and work cross-functionally with Product, Engineering, Support, and Sales to restore trust and prevent churn.
This remote role centers on mid-market and SMB recovery motions. You bring 5+ years in Customer Success and 2+ years of people leadership, with demonstrated
Join us at Cloudbeds as our next Head of Customer Recovery & Retention in Denver, CO, United States.
All applications are reviewed carefully by our team.
The position is based in Denver, CO, United States.
This opportunity is part of our work in Management & Operations, Sales.
The advertised compensation is 130..
This role offers the option to work remotely.
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