Donation Services Associate - Arvada Store

Job Summary

The Donation Services Associate I is typically the first point of contact for customers that are dropping off items at retail centers. Donation Services Associates provide excellent and friendly customer service by greeting customers timely and helping as needed that may include lifting or unloading donations from a customer's vehicle or other area. Associates are expected to handle goods with care, showing respect for items donated.

• Provides excellent Customer service, greeting customers in a timely manner, answering product questions as needed.
• Assists every customer by unloading donations from vehicle or other area(s).
• Ensures donated items are handled with care and sorted into appropriate bins or production areas.
• Inspects all donations within assigned areas and makes decisions on quality to sort appropriately for the sales floor or to be shipped to other locations.
• Ensures a safe, organized, and clean environment is maintained for both customers and fellow employees within the donations entrance and parking lot areas.
• Maintains remote donation centers shed and trailer, following appropriate opening and closing procedures when working at a remote site.
• Ensures supplies are kept well stocked at remote site(s) as necessary.
• Tracks and reports donation levels daily to ensure trailers do not become over stocked when working in remote donation center locations.
• Follows all retail center policies and procedures.
• Follows all safety processes and procedures to help provide a safe working environment for employees and customers.
• Cross-trains in other departments or areas; acts as a back-up for other areas as required.
• Your job duties may extend beyond the tasks listed and may include additional responsibilities as required.

• A high school diploma or equivalent is preferred.
• One (1) year of retail experience preferred.
• Must be able to make decisions by following Goodwill standards and guidelines.
• Must have basic computer skills to be able to log into a computer system to order supplies and to send and receive email.
• Must be able to work in various weather conditions with varying temperatures.
• Must be able to use safety equipment to assist with lifting heavy objects such as a dolly or pallet jack.
• Must be able to communicate effectively with customers, managers, supervisors, staff, and peers; must be able to work a varied schedule to include weekends, evenings, and holidays with occasional overtime as necessary.

• Communication, Level 1
• Customer Focus, Level 1
• Excellence, Level 1
• Knowledge and Skills, Level 1
• Teamwork, Level 1
• Trust, Level 1

• Time Management

Goodwill is an Equal Opportunity Employer dedicated to employing qualified individuals including those with disabilities, protected veterans and military spouses. Goodwill participates in E-Verify. We promote a safe & drug‑free workplace. For further information, please review the Know Your Rights notice from the Department of Labor.

Attendance:
Continuously (5-8 hours)

Attendance:
Frequently (3-4 hours)

Attendance:
Occasionally (1-2 hours)

Attendance:
Never

Lifting:
Heavy – 45 lbs & over – FREQUENTLY

Lifting:
Moderate – 15-44 lbs – CONTINUOUSLY

Lifting:
Light – 14 lbs & under – FREQUENTLY

Carrying:
Heavy – 45 lbs & over – FREQUENTLY

Carrying:
Moderate – 15-44 lbs – FREQUENTLY

Carrying:
Light – 14 lbs & under – FREQUENTLY

Pushing/Pulling – FREQUENTLY

Reaching:
Above Shoulder – FREQUENTLY

Reaching:
At Shoulder – CONTINUOUSLY

Reaching:
Below Shoulder – CONTINUOUSLY

Twisting – FREQUENTLY

Bending – FREQUENTLY

Kneeling/Crawling – FREQUENTLY

Squat – FREQUENTLY

Climbing:
Use of legs only (stairs) – OCCASIONALLY

Climbing:
Use of arms & legs (ladders) – OCCASIONALLY

Hearing – FREQUENTLY

Vision:
Visual, close – CONTINUOUSLY

Vision:
Visual, distant – OCCASIONALLY

Vision:
Visual, depth perception – FREQUENTLY

Hands/Fingers:
Simple grasping – CONTINUOUSLY

Hands/Fingers:
Fine Manipulation – FREQUENTLY

Hands/Fingers:
Repetitive Movements – CONTINUOUSLY

Walking – CONTINUOUSLY

Standing – CONTINUOUSLY

Sitting – NEVER

Speaking – CONTINUOUSLY

Other – Please describe.