Field Service Technician II

Job Description

Spotting a solution and fixing a problem is a tremendous technical skillset. It requires diligence, determination, and a knack for knowledge.

We’re looking for individuals who strive for excellence in operational, maintenance, and networking support to help our valued customers with basic technical expertise of Canon-supported products.

We’re actively seeking an individual to:

• Diagnose basic mechanical, software, network, and system failures using established procedures.
• Service and repair designated equipment to Canon standards and specifications.
• Maintain working knowledge and aptitude of multiple product groups.
• Meet and exceed customer demands by providing efficient, responsive, and accurate Field/Shop/on-site maintenance.
• Properly maintain all technical information, Field Service Reports, Expense Reports, and Canon property assigned.
• Maintain all technical information and Canon property assigned and provide direction to less experienced technicians.
• Provide solutions for escalated technical and/or customer service-related problem areas.

This is a customer-facing role and requires compliance with customer policies and protocols.

• HS Diploma, GED, or equivalent experience required, plus 1 to 2 years of related experience.
• A basic understanding of internet environments and the ability to complete the introductory period and new-hire class.
• The ability to travel (valid driver's license and acceptable driving record necessary).
• The capability to work in a 24/7 environment, while performing shift work and on-call rotations.
• Must be able to lift 50 pounds and be active more than 50 percent of the time.

A competitive compensation package, including medical, dental, vision, 401(k) Savings Plan, and more.

• Employee referral bonus
• Employee discounts
• Volunteer opportunities
• Canon welcome kit and official merch

Canon USA, an innovator of technology, solutions, and services, is committed to social and environmental responsibility.

We are an equal opportunity employer and comply with all applicable federal, state, and local laws.