Principal Solutions Specialist IV Dayforce

Elevate product solutions as a Principal Solutions Specialist IV with a focus on Dayforce. Utilize your expertise to enhance customer support, reduce ticket resolution times, and influence product strategy.

The Principal Solutions Specialist IV role requires advanced knowledge of the Dayforce suite. In this leadership position, you will analyze data trends, solve complex issues, and collaborate with diverse teams to drive solutions. Your technical acumen will be vital in shaping initiatives that improve customer support effectiveness and overall product delivery.

Key Responsibilities:

• Conduct data-driven analysis on ticket trends

• Oversee defect quality and prioritization

• Mentor Solutions Team members on key areas

• Coordinate efforts across multiple teams

• Develop and document best practices for functionality

Requirements:

• Bachelor’s degree in a relevant technical field

• 2+ years of experience with Dayforce HCM

• Proficiency in SQL and Power BI

• Strong analytical and problem-solving skills

• Familiar with integration technologies like APIs

Lead the charge in transforming customer support and product strategies at Dayforce.
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