Admissions Director

Lead the First Step in Every Resident’s Journey Arvin Post Acute is seeking an experienced, compassionate, and results-driven Admissions Director to lead our facility’s admissions and referral processes. This position plays a critical role in creating a welcoming experience for residents and families while coordinating with hospitals, case managers, insurance providers, and the interdisciplinary team. The ideal candidate understands skilled nursing admissions, builds strong referral relationships, and can manage clinical and financial information with accuracy, urgency, and professionalism.

• Direct and coordinate the facility’s referral and admissions processes.
• Serve as a primary contact for hospitals, case managers, discharge planners, residents, families, and referral sources.
• Review referrals and coordinate clinical review with Nursing, Rehabilitation, and other appropriate departments.
• Obtain necessary clinical, financial, insurance, demographic, and authorization information.
• Verify payer sources, insurance eligibility, benefits, authorizations, and financial qualifications.
• Coordinate admission decisions and communicate responses to referral sources promptly.
• Schedule admissions and ensure resident rooms, equipment, medications, transportation, and services are prepared.
• Guide residents and responsible parties through admission agreements, consent forms, financial documents, and facility policies.
• Provide facility tours and explain available programs, services, and levels of care.
• Maintain regular communication with hospitals and case managers throughout the referral process.
• Enter and maintain accurate referral, admission, denial, and census information.
• Track referral volume, conversion rates, payer sources, admission outcomes, and lost-business reasons.
• Participate in daily census, admissions, clinical, and interdisciplinary meetings.
• Develop and maintain productive relationships with hospitals, physicians, managed-care organizations, community agencies, and other referral partners.
• Support census-development, marketing, outreach, and community-relations initiatives.
• Collaborate with Nursing, Rehabilitation, Social Services, Medical Records, Dietary, and the Business Office to ensure a seamless transition.
• Ensure admissions activities comply with federal, state, payer, HIPAA, and facility requirements.
• Maintain the confidentiality of all resident, referral, health, and financial information.
• Address resident and family questions with compassion, professionalism, and timely follow‑through.
• Perform additional duties as assigned by the Administrator.

• High school diploma or GED required
• associate or bachelor’s degree preferred.
• Previous admissions experience in a skilled nursing, long-term care, rehabilitation, or healthcare environment strongly preferred.
• Knowledge of Medicare, Medi-Cal, managed care, private insurance, and authorization processes preferred.
• Familiarity with skilled nursing referral review, admission agreements, and payer documentation.
• Experience with Point Click Care  or another electronic health-record system preferred.
• Proficiency with Microsoft Office and standard office systems.
• Excellent written, verbal, interpersonal, and customer-service skills.
• Strong organizational skills and exceptional attention to detail.
• Ability to prioritize competing responsibilities and respond quickly in a fast-paced environment.
• Strong relationship-building, follow‑up, and problem‑solving abilities.
• Ability to handle sensitive health and financial information with confidentiality and professionalism.
• Dependable attendance and a collaborative, team-oriented…