Service Coordinator - Ocean, NJ

Service Coordinator - Ocean, NJ

Cooper Electric Supply, LLC is part of the Sonepar group, the world’s #1 electrical distributor. We offer electrical products and services to contractors throughout the Northeast and are seeking a motivated Service Coordinator to support our team.

• Answer incoming calls and emails.
• Route, schedule, and communicate with technicians using scheduling software.
• Create detailed estimates for emergency service and repair work.
• Follow‑up on all estimates sent to customers until closure.
• Source and secure parts for routine maintenance, repairs, and emergency services.
• Review customer accounts for past‑due balances prior to scheduling work.
• Coordinate return of unused or defective parts.

• Strong customer service skills and interpersonal communication skills.
• Ability to effectively communicate information and present solutions to a customer.
• Proficiency in speaking, reading, and writing English.
• Ability to operate computers and relevant software.
• Ability to prioritize needs in a fast‑paced environment.
• Physical ability to sit for much of the shift while using phones and computers.
• This job is performed primarily in an office environment.

Hourly: $21/hr – $25/hr, depending on experience.

Ocean, NJ

Monday – Friday, rotating on‑call hours.

• Health care plans
• Dental & vision coverage
• Paid time off
• Paid parental leave
• 401(k) retirement savings with company match
• Professional and personal development programs
• Opportunity to become a shareholder
• Employer‑paid short‑ and long‑term disability
• Employer‑paid life insurance for spouse and dependents
• Robust wellness program
• Gym reimbursement
• Employee Assistance Program (EAP)

Sonepar is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, or any other categories protected by federal, state or local law.

Sonepar and our family of brands are committed to the full inclusion of all qualified individuals. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please call 843‑745‑2420 or email  Applicants and employees are protected under Federal law from discrimination.

Sonepar follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, .