Banquet Captain

Job Overview

At The Asbury Hotel, the Banquet Captain works in one of Asbury Park's most spirited dining environments, where great food meets a laid-back, welcoming energy. Set-up, maintain and break down buffet for breakfast, lunch and/or dinner in a safe, accident-free manner. This role calls for genuine hospitality, quick instincts, and a natural ability to make every guest feel like a regular.

This Position will make an hourly pay + tips.

• Read BEO and know how to complete a set-up.
• Set tables in assigned area correctly and uniformly.
• Keep station neat and clean while servicing guest per established policies and procedures.
• Able to work flexible shifts to consist of mornings, afternoons, evenings, weekend and holidays.
• Use proper in-room clearing and tray jacks.
• Break down buffets or other special food service tables and equipment.
• Assist Banquet Captain in setting up/breaking down buffet or other special food service tables and equipment.
• Greet and serve guests following guidelines set by the policies/procedures regarding the service of food and beverage.
• Keep kitchen area & all storage areas clean according to policies set forth by management.
• Clearly and timely communicate needs and concerns to Banquet Captain and/or Manager/Director
• Complete all set-up and closing duties. Set-up table according to procedures, with table cloth, skirting, food and utensils.
• Maintain buffet table throughout the day, have all food items and utensils out on time and inform manager or hostess of any additional items needed on the table.
• Assist guests; help serve as needed and respond to questions using suggestive selling techniques.
• Clean off buffet table including putting all utensils, food and other items back in the appropriate place in the kitchen.
• Polish up mirrored buspans and coffee urn on a daily basis and put back in dry storage. Perform sidework duties as needed.

OTHER RESPONSIBILITIES

• All other duties as assigned, requested or deemed necessary by management.

SUPERVISORY DUTIES

• Supervises 1-10 associates

BEHAVIORAL FOCUS

At Sage Hospitality, how we work matters just as much as what we do. We are guided by a shared purpose to enrich lives, one experience at a time, and a vision to redefine how the world experiences hospitality.

At The Asbury Hotel, we embrace:

• Social Hub Identity - Vibrant gathering place for locals and visitors
• Cultural Fusion - Victorian history + rock-and-roll heritage + modern future
• Entertainment-Driven Experience - Live music, rooftop, events
• Casual, Playful Lifestyle Hospitality - Laid-back atmosphere with personality, warmth, and a sense of fun
• Innovative, Disruptive Culture - Bold thinking, unconventional choices, redefining what a hotel can be
• Personal Growth & Fulfillment Focus - Work that inspires, challenges, and means something beyond a job title
• Community-Engaged, Passion-Led Service - Team members who care deeply about the guest, the craft, and each other

All associates play an essential role in creating welcoming, inclusive environments where kindness, hospitality, and excellence are felt by guests and teams alike. These brandings reflect the unique spirit of The Asbury Hotel and align with Sage Hospitality's commitment to genuine, meaningful connection.

Education/Formal Training

• High school education or equivalent.

Qualifications

• One to two years in a related position with this company or other organization(s).

Knowledge/Skills

• Must have basic knowledge of customer service principles, food service function, and restaurant and kitchen operations.
• Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.

Physical Demands

The physical demands described here are…