Concierge

We're looking for a Concierge professional to help deliver and manage an exceptional resident experience at Sunningdale Park

- Sunningdale Park | New Build Homes Ascot | Berkeley.

Based at Larch Court, the role sits at the heart of a vibrant residential community, supporting a range of premium amenities designed to enhance everyday living. These include a dedicated concierge service, a fully equipped residents' gym, and a stylish residents' lounge that provides a welcoming space for residents to relax, work and socialise.

As the face of the development, you'll play a key role in creating a warm, professional and seamless experience for residents and visitors, helping to maintain the high standards that set Sunningdale Park apart.

If you have a passion for customer service, hospitality and building strong relationships, we'd love to hear from you.

The standard default full-time working hours in the concierge office are 7am-7pm, on rota basis, 4 days on 4 days off.

• Provide a warm, professional and visible front-of-house presence, welcoming residents, lessees, visitors and contractors and ensuring they feel supported from arrival.
• Act as a first point of contact at the Concierge Desk and by telephone, responding to queries, maintenance issues, complaints, emergencies and resident requests in a helpful and timely manner.
• Resolve front-of-house issues efficiently where possible, escalating matters to the Building Manager when required and keeping residents appropriately informed.
• Support a positive resident experience by maintaining useful local supplier information and helping welcome new residents through site inductions, house rules and key development information.

• Support statutory compliance across the development, including routine checks, testing, record keeping and reporting in line with Health & Safety requirements, the Regulatory Reform (Fire Safety) Order 2005, Fire Safety Act 2021, Fire Safety (England) Regulations 2022 and, where applicable, the Building Safety Act 2022.
• Assist with fire safety and building checks, including fire doors, emergency lighting, fire alarms/smoke vents, lift alarms, meter readings, site walkarounds and uploading completed compliance records to Riskwise.
• Report repairs, defects, safety concerns or security issues promptly to the Building Manager or contractors, ensuring areas are made safe, residents are informed where appropriate and records are accurate.
• Support safe contractor management, including signing-in/out, s, permits, site access and monitoring work in line with site procedures and Health & Safety legislation.
• Help maintain a secure and well-managed development by following entrance procedures, monitoring CCTV in line with UK GDPR/Data Protection Act 2018 requirements, managing keys, visitor badges, parcels, parking records and daily handovers.
• Contribute to a clean, welcoming and well-presented environment by supporting lobby standards, notice boards, waste/refuse processes, resident events, community engagement and any mandatory role-related training.

• Work closely with the senior site team to support day-to-day priorities, ensuring standard operating procedures are followed and contractors deliver against agreed service standards and KPIs.
• Support effective team cover by following rota arrangements, helping to maintain service levels and contributing flexibly where required across the development.
• Take an active role in performance reviews, team meetings and required training, completing records accurately and engaging positively with feedback.
• Assist with reports and updates for the Facilities Manager, including key events, incidents, issue tracking and escalations.
• Be a positive team player, supporting colleagues, subcontractors and new team members to maintain high standards and deliver an excellent service to residents, clients and the wider estate.

• IT literate especially in Microsoft Word, Excel.
• Good working knowledge of a concierge environment, preferably within prestigious residential development, hotel or commercial building.
• Accountability: take personal responsibility for seeing things through to successful resolution. Don't sit back and assume others will solve it.
• Thorough: attention to detail and the passion to ensure every job…