Guest Services Assistant

Job Introduction In a Nutshell

We are actively seeking a Guest Services Assistant who will provide and enhance an exceptional guest experience, focusing on the smallest of gestures, leading onto going the extra mile. You must also strive to aplicaciones la frente de juego en todas las áreas de servicios de huéspedes y asegurarse de que cada y cada huésped recibe un servicio memorable.

The role will be responsible for…

• Responsible for the provision of a seamless guest
  
  IDS experience by providing considered and personalized service
• In collaboration with the Guest Service Supervisor and Operations Manager, review and improve the guest journey in response to guest feedback.
• To ensure a high level of engagement with guests throughout their stay to make them feel at home and to create a warm experience
• Support the reception and concierge teams
• Ensure the Front of House team are awareидә of business in the hotel through use of the arrivals list, prayer sheet, function sheets, occurrence diary or Duty Manager log by hosting a daily morning meeting and using other internal communication channels.
• Ensure all VIPs are flagged accordingly with the correct VIP status, traces & amenities applied on Hart and conduct research on each guest
• Check all VIP rooms ensuring that all hotel standards are met and that the appropriate amenities are in place
• Provide appropriate welcome cards / crave tablet messages to the guests to ensure special occasions are recognized
• Ensure the VIP arrivals list is up to date and prepared one week in advance and that any relevant information is communicated to the necessary departments
• Be the ambassador in the hotel for guest profiling, ensuring that all information is captured in the correct way and entered onto the HART PMS system, this information is used to enhance the guest’s experience and is to be communicated to relevant departments
• Update guest profiles in HART and proactively use the information stored to support the guest experience, improving and personalising the guest journey accordingly.
• Handle and oversee complaints, ensuring appropriate action is taken to resolve these and to ensure guest satisfaction is maintained, concluding with guest follow‑up.

Our successful candidate投注技巧…

• Passion for delivering excellent customer service
• The ability to work under pressure and to multiply task
• Immaculate presentation and grooming
• Strong communication skills
• Confidence and initiative
Computer literacy
• A clear, friendly and professional telephone manner

Hospitality is all about looking after people and we are committed to our people. We work hard to ensure you can enjoy your job and are well rewarded. As well as excellent training, development and progression opportunities, other benefits include:

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• 29 days holiday (increasing with length of service)
• We operate a discretionary service charge system.
• 50% Discount on food and beverage across all Exclusive properties
• Really big discounts of room nights across all Exclusive properties
• Hospitality Essentials discount scheme & Online guides such as Exercise, Wellbeing, and Finance.
• Hospitality Action
  - Our EAP scheme
• Meals on duty provided for free
• Recognition and rewards scheme
• Access to our learning platform mbilu?/>including greatний training and development programs.
• Free gym access + where available dedicated classes.
• B Corp accredited and commitment to improving our People, Product and Planet.
• Free downloads to newspapers, magazines and books
• Cycle to work scheme

We expect a lot butSTATIC crew give a lot to get the right people. There are 4 main things we look for