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Service Desk Leader: SLA-Driven IT Support Excellence
Job in
Sunninghill, Ascot, Berkshire, SL5, England, UK
Listed on 2026-08-21
Listing for:
University of Fort Hare
Full Time
position Listed on 2026-08-21
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Systems Administrator
Job Description & How to Apply Below
University of Fort Hare seeks an experienced Service Desk Manager / Team Leader to direct a busy IT service desk, oversee a team of support professionals, and ensure SLA compliance while maintaining strong client relationships. The role also involves incident and problem management, coaching, and performance reporting to stakeholders.
The ideal candidate will bring 10+ years within an IT Service Desk, ITIL Foundation, and proven leadership capabilities in a client-facing environment.
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