Retail Store Supervisor

We are most famous for our award-winning event, buried deep in the Crown Estate near Ascot. 17 years ago, Mike & Alison Battle created the event out of their own desire to take their children somewhere that would celebrate the pure, commercially unsullied, magic of Christmas. Now, with the help of Hollywood set-designers, West-End actors and more than a sprinkling of magic, the event is keeping the magic of Christmas alive for thousands of children every year.

LaplandUK celebrates and honours the values, imagination and wonderment of childhood through our magical world, rich storytelling and immersive memory making experiences.

This is an exciting period of growth for us, as we look for new ways to bring the Lapland experience to a global audience through media, publishing, live shows and eCommerce channels.

Store Supervisors support the daily operations of the retail stores by supervising staff and ensuring a seamless and positive shopping experience for all guests. This role combines strong customer service leadership, in-depth product knowledge, visual merchandising oversight, and responsibility for maintaining high store standards. As a Store Supervisor, assist in coordinating team activities, driving sales performance, and upholding company policies to ensure smooth and efficient store operations.

• Lead by example in greeting guests and delivering exceptional service in a professional and friendly manner
• Support team members in providing accurate product and experience/show information to guests
• Address escalated guest complaints and concerns promptly to ensure a positive resolution and customer satisfaction
• Coach staff on upselling and cross-selling techniques to drive sales and meet store objectives
• Oversee daily sales operations and ensure our Epos Now till system is used correctly and efficiently by team members
• Authorize refunds, exchanges, and discounts in line with store policies
• Supervise and reconcile cash (Jingle) handling procedures, including end-of-day balancing of tills
• Ensure compliance with company standards for financial transactions and security
• Supervise stock replenishment and ensure merchandising standards are consistently maintained
• Lead inventory control measures, including loss prevention, and stock take movement processes between the storerooms and the shop floors
• Train and guide team members on proper stock handling and merchandising best practices

• Ensure the store is clean, organized, and visually appealing in line with brand standards
• Oversee the setup of pricing displays and signage, ensuring guidelines are followed
• Monitor store facilities including till and counter areas and common are as to maintain a welcoming environment
• Implement and enforce store opening and closing checklists

• Monitor and enforce adherence to company health, safety, and hygiene policies
• Conduct regular safety checks and address hazards or incidents in a timely manner
• Train staff in loss prevention practices and ensure procedures are followed to minimize shrinkage
• Supervise, motivate, and support team members to ensure smooth daily operations
• Conduct team briefings, delegate tasks, and monitor individual performance
• Support onboarding and training of new staff, promoting a collaborative and productive work environment
• Step in to assist in any area of the store as needed, fostering teamwork and flexibility

• Communicate clearly and confidently with both guests and team members to ensure smooth daily operations
• Explain product features, promotions, and store procedures to staff and guests in a clear and engaging manner
• Actively listen to team and guest feedback, resolving concerns and supporting a positive in-store environment
• Confident in leading team discussions, providing feedback, and ensuring all staff are aligned with store goals

• Maintain a professional and approachable attitude that fosters a welcoming atmosphere for guests and staff
• Lead by example and promote a collaborative team culture, encouraging…