Retail Assistant

Based on the original stories of Mike and Alison Battle ‘Lapland’, the show, is a ground-breaking immersive theatrical production that brings to life the mythical elven world of Father Christmas. Lapland celebrates the wonderment of childhood through our magical world, rich story telling & memory making experiences.

Retail Assistants support the day-to-day operations of a retail store, helping to create a positive shopping experience for customers. This role involves a combination of customer service, product knowledge, merchandising, and general store maintenance.

• Greet customers as they enter the store and offer assistance in a friendly and professional manner
• Provide detailed information about products, services, and promotions to help customers make informed decisions
• Respond promptly and politely to customer inquiries, complaints, or returns, ensuring satisfaction is maintained
• Upsell and cross-sell products where appropriate to meet sales targets
• Operate point-of-sale (POS) systems to process sales quickly and accurately
• Handle Jingles (cash) and credit/debit card payments with attention to detail and security
• Issue receipts, refunds, and exchanges in accordance with store policies
• Balance cash register drawers at the beginning and end of shifts
• Replenish stock on shelves and racks, ensuring products are neatly arranged and easy to find
• Assist with stock rotation and ensure expired or damaged goods are removed from display
• Support stocktakes/inventory audits by counting items and recording quantities accurately

• Keep the sales floor clean, organized, and visually appealing at all times
• Set up promotional displays and signage in line with store marketing guidelines
• Ensure tills and counter areas and common areas are tidy and well-maintained
• Follow store opening and closing checklists/procedures

• Follow all company policies related to health, safety, and hygiene
• Be vigilant about potential hazards and report safety concerns to management
• Maintain awareness of loss prevention procedures to help reduce theft and damage
• Work closely with colleagues and supervisors to ensure smooth store operations
• Participate in team meetings and training sessions to stay updated on new procedures, products, and promotions

• Ability to clearly explain product details, answer quest questions, and engage in positive conversation
• Active listening skills to understand guests needs and offer suitable solutions
• Comfortable interacting with a wide range of people from diverse backgrounds

• Friendly, approachable, and helpful demeanour that makes guests feel welcome
• Team-oriented attitude with the ability to collaborate effectively with colleagues and management
• Patience and tact when dealing with difficult guestsor situations

• Committed to providing a high level of service and enhancing the overall shopping experience
• Immerse yourself in the Elven World with your actions and use of terminology, fully embracing your Elf Name
• Ability to remain calm and professional under pressure, especially during busy periods or when resolving complaints
• Proactive in identifying guests needs and going the extra mile to meet them

• Accurate when handling cash, pricing items, and completing transactions
• Diligent in checking stock levels, expiry dates, and store presentation standards
• Basic understanding of sales techniques, such as upselling and cross-selling
• Ability to promote current deals
• Driven to meet team sales forecasts where applicable and under the direction of the Duty Retail Manager

• Willingness to perform a variety of tasks and shift focus quickly as needed
• Comfortable with changing schedules, including evening and weekends
• Ability to learn new systems, products, or procedures quickly

• Capable of handling unexpected issues, such as stock shortages or guest concerns
• Resourceful in finding solutions without always needing direct supervision
• Able to remain composed when multitasking or working in high-pressure situations