Customer Service Advisor

* Join a thriving retail centre where your passion for customer service will drive meaningful customer relationships and career growth.
* We have a new role as a Customer Service Advisor to join our client's retail centre in Ashbourne, this is a customer facing role dealing with people mainly face to face but also over the phone.

All you need to be applicable for this position is a passion for customer service, and at least 1 years' experience dealing with customers F2F. Our client is offering an excellent salary, great benefits, full training, progression and even bonus!

* Basic:* £30,000 OTE £36,000

* Shift and schedule:
* Monday to Friday 08.30 and 17.30 (Set day off in the week) Saturdays 08:30 – 16:00

* Location:

* Ashbourne

* Benefits for the Customer Service Advisor role:
* * Staff discounts on servicing, tyres, and MOTs

* Full training provided

* 32 days holiday including Bank Holidays

* Extensive on-going training programme

* Career development: training and Company growth to boost career progression

* Bonus scheme up to £6,000 per year

* Life Insurance

* Pension scheme

* Employee Assistant Program

* Long service recognition, enhance maternity and paternity leave

* Retail vouchers, eye care vouchers, buy/sell holidays, flu jab, cycle to work scheme, Company events

* Job Responsibilities of a Customer Service Advisor:
* * Own the complete in-centre customer journey from arrival through to departure and future bookings

* Be honest with the customer about what services/products their vehicle needs

* Act as the single point of contact for the customer during their visit, ensuring seamless hand-offs to the workshop team

* Deliver outstanding, consistent, and memorable service

* Proactively manage customer expectations, handle queries professionally, and resolve enquiries and complaints with care and speed

* Maintain impeccable front-of-house standards at all times

* What we need:
* * Proven experience in a customer-facing position

* Strong communication skills with the ability to explain technical information clearly and honestly (training provided)

* Real passion for customer service

* Ability to learn and retain detailed product knowledge (full training provided)

* Resilient, adaptable, and calm under pressure in a fast-paced retail environment

* Collaborative team player who supports colleagues and shares knowledge

* High integrity and commitment to ethical selling – comfortable saying "no" when it is the right thing for the customer

* No driving licence required

If you would like to know more and be considered for the role, or simply want a Job Pack with more details, please apply.

Octane Recruitment is a specialist Automotive and Motor Trade recruitment agency, working with a variety of businesses across the sector. If you would like to learn more about other roles within the automotive industry get in touch today.

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