Front Desk Coordinator

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Ashburn, VA, US

30+ days ago Requisition

The Front Desk Coordinator plays a crucia l role at NOVA Plastic Surgery and Dermatology, ensuring that the patient's experience is second to none. They are the face of the practice , resp onsible for handling patient requests and administrative tasks with excellence. The Front Desk Coordinator performs a variety of duties, demon strating exceptional customer service skills, strong communication skills, attent ion to detail, and the ability to multi task ef fec tively .

Responsibilities:

• Check Patients In and Out
• Be a warm welcome to the practice by g reet ing patients and offering refreshments
• Ensure appr opriate consents are filled out prior to the patient's appoint men t
• Assist with patient questions
• Assist patients browsing the retail displays
• Ensure patient has their next app ointment booked
• Scheduling Appointments
• Schedule appointments properly, ensuring that the appo intment is booked with the correct provider, for the right treatment, with the proper allotment of time , and the proper spacing if the patient receives multiple treatments.
• Contact the waiting list for last-minute openings and c ommunicate scheduling gaps to Front Desk Manager and Clinical M anager as needed .
• Adhere to office polic ies regarding cancellations and no-showed appo intments
• Confirm appointments that were booked online
• Communicate specials and sales to patients
• Input bills for products
• Check applicable rewards points and apply to billing state ments
• Collect deposits for all appointments
• Take payments
• Take down insurance information and deter mine co-pay
• Take pre- payments for surgical pr ocedures
• Add referral credits into patient charts
• Manage online store payments and gift cards
• Managing Incoming and Outgoing Calls
• Demonstrate excepti onal customer service skills over the phone.
• Be an excellent source of information for patients calling in with inquiries .
• Effectively manage patient requests relating to their records, scheduling, rescheduling, or cance lling appointments.
• Be able to redirect calls to the proper staff member as needed .
• Return voicemails in a time ly manner .
• Call patients as directed by providers, medical assis tants, and mana gement.
• Documentation and Handling Patient Records
• Document all corre spondence with patients
• Scan documents into patient charts
• Manage records requests
• Inventory Management
• Count and restock inventory daily
• Check in orders
• Communicate with Front Desk Mana ger and Practice Manager when products/ supplies are needed
• Fulfill online store orders
• Administrative Tasks
• Manage incoming and outgoing faxes
• Stay up to date on promotions, sales, etc.
• Review applicable reports .
• Complete daily tasks as assigned by the Front Desk Manager
• Keep the waiting area clean and well stocked.