Account Client Relationship Partner

Job Description:

DXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world’s largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new levels of performance, competitiveness, and customer experience. Learn more about how we

Location:

Extensive travel is required to meet the needs of clients and the organization. Preferred locations include:

• Financial Services and Insurance: Charlotte, New York City metro, Chicago, West Coast, Atlanta
• Manufacturing: Dallas, Detroit, Northeast US, Canada
• Consumer and Retail: New York City metro, Dallas, Seattle, San Francisco
• Energy, Travel, Tech, and Media: Los Angeles, Seattle, Bay Area, New York City metro, Dallas, Atlanta, Houston

Overview: The Account Client Relationship Partner acts as the primary advisor and relationship owner for key enterprise accounts. This role merges strategic sales, relationship development, and account management to foster business growth, ensure client satisfaction, and nurture long-term executive-level relationships.

Key Responsibilities

Business Growth and Opportunity Development

• Demonstrate a comprehensive understanding of the client’s industry dynamics, business model, operations, and initiatives to improve revenue, profits, customer and employee engagement, and IT transformation and efficiency.
• Identify and seize new business opportunities within existing client relationships.
• Lead and/or oversee solution development and proposal efforts for new opportunities, ensuring alignment with client needs and organizational capabilities.
• Contribute to firm leadership initiatives and help shape the organization's direction.

Client-Centric Culture and Relationship Management

• Guarantee responsiveness to client needs and proactively identify areas for service, staffing, and operational improvement.
• Build trust through transparency, honest dialogue, and consistent communication with clients.
• Promote a client-centric culture within delivery teams, ensuring value-added services beyond standard engagements.

Planning and Account Leadership

• Lead the strategic planning process for assigned accounts, aligning client objectives with organizational capabilities to achieve growth.
• Develop and implement account strategies that meet revenue goals, profitability targets, and long-term client satisfaction.
• Facilitate high-level strategic discussions and negotiations with C-suite executives, ensuring alignment with clients’ business aims.
• Serve as the senior-most point of contact for assigned strategic clients, maintaining and enhancing executive-level relationships.

Financial and Resource Management

• Supervise the execution of business plans, ensuring consistent and efficient operations across personnel, marketing, customer service, and accounting.
• Provide strategic oversight of multiple engagement teams, ensuring quality and alignment with client expectations.
• Monitor project execution, staffing, and workflow to ensure the operational and financial health of assigned accounts.
• Engage in steering committee meetings and executive governance sessions to guide delivery strategy and guarantee service excellence.
• Manage account profit and loss, ensuring suitable financial structures and resource allocation.
• Oversee expenses related to business/accounts, balancing cost-saving measures with needs.
• Develop and manage budgets to ensure activities are properly funded and aligned with strategic objectives.

Required Qualifications

• Bachelor’s degree required;
  Master’s degree (MBA or relevant field) preferred.
• 15+ years of experience in business management, consulting, or account management, demonstrating expertise in technology and business transformation.
• 10+ years in a supervisory or management capacity, including experience in managing and growing significant client relationships.
• A proven track record of achieving new business development, revenue, and profitability targets and managing profit-and-loss for large accounts.
• Experience with in…