Assistant Manager

Overview

Cycle Bar is the world's first and only Premium Indoor Cycling™ franchise. We offer concierge-level service, premium amenities, and an invigorating, concert environment designed to Rock Your Ride. We are an inclusive, inspiring, low-impact/high-intensity cycling experience for all ages and body types. No matter where you are in your fitness journey, Cycle Bar will calm your mind, elevate your mood and revive your senses.

• Work with Rider Experience Specialists to ensure pricing and promotional events and activities are clear
• Assist with managing the weekly schedule for maximum sales/profit (monitoring class attendance)
• Assist with the day-to-day operations of the studio. Must be proficient in using Mind Body, Club Ready, Fitmetrix and Lead Speak software.
• Increase top line revenue by growing client attendance (new triers) and client retention (frequency)
• Identify new riders in each class and ensure they get special attention
• Offer new riders packages
• Identify existing customers who are low on their rider packages and help them renew/upsell
• Provide high level customer service to Cycle Bar clients, handling customer requests or concerns in a positive and timely manner
• Greet all customers entering the studio and develop relationships with recurring riders
• Respond to customer emails and inquiries in a timely manner
• Drive non-ride revenue (retail sales)
• Assist Studio Manager to execute marketing initiatives, event planning and charity rides within the studio
• Coordinate offsite events
• Identify charity event opportunities and assist with coordinating the marketing and execution of those rides
• Participate in photo shoots
• Actively engage on Cycle Bar social media sites
• Competitive Pay
• Complimentary Cycle Bar Classes at Studio

I usually become friends with my co-workers and identify with my work.

I work better when my daily activities (calls made, appointments held etc) aren't tracked on a regular basis.

In past jobs, I have enjoyed the challenge of dealing with difficult or angry customers.

In past sales roles, the majority of my customer interactions have been through phone calls or email not face to face.

When it comes to a sales position, I strongly prefer a role where the majority of my time is spent managing and growing existing accounts, versus prospecting for new accounts.

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