Field Service Representative - Power​/Electrical

Great people make Schneider Electric a great company. Schneider’s Power Services Field Service Representatives play an impactful role within the organization. They collaborate with customers, sales representatives, team members and third‑party partners to install, inspect, troubleshoot, repair, and maintain equipment in a variety of dynamic environments. They are problem solvers, customer focused, and passionate about the work they do. They are the future of Schneider Electric!

Is this you?

This opportunity is a home‑based flexible work schedule with a guaranteed 40‑hour week plus overtime. The Lead Field Service Representative sits within our U.S. Services business, specifically the Power Services team, which is the OEM for Square

D focusing on electrical distribution equipment inside critical facilities. While the role does not have direct management responsibility, it assists the Services Manager in coaching, mentoring, and guiding other Field Service Reps, and takes on leadership responsibility in customer interactions as directed.

• Coach and mentor other Field Service Reps, providing technical advice and support, checking the quality of their work, and helping diagnose and solve problems.
• Manage several customer key accounts.
• Carry out service or support work in line with standard procedures or practices, working outside these boundaries as required.
• Provide pre‑ and/or post‑sales technical support to customers, including commissioning, installing, testing, and maintaining products, equipment, and systems.
• Develop innovative solutions to more complex technical problems that arise during start‑up.
• Research, evaluate, and recommend new products or equipment upgrades that will meet customer needs.
• Monitor and resolve recurring complex problems to ensure customer satisfaction.
• Troubleshoot, investigate, and resolve technical problems that arise during start‑up.
• Produce leads for Service support and train customers on the features of the equipment purchased.

• Leadership skills to mentor and support team members in the field.
• Customer engagement skills required to support the Power Services Manager in key interactions with customers.
• 7+ years of work experience as a shop or field electrical technician with a minimum two‑year degree or technical certification in an electrical‑related program (preferred).
• Demonstrated leadership skills among peer group(s).
• Knowledge of advanced electrical industry manufacturing standards, including sections of ANSI IEEE C37 applicable to the design and manufacture of breakers and switch gear.
• Knowledge of basic distribution protective relay testing, hi‑pot testing, and breaker function testing.
• Report and project summary writing skills.

Within your first 90 days, you’ll experience a unique, team‑oriented welcome with 2 weeks of in‑person training at our new state‑of‑the‑art facility in Dallas, TX—expenses paid. After the visit, you’ll continue with online training, paired with a local mentor for on‑the‑job training and onboarding.

Benefits include a flexible work arrangement, paid family leaves, 401(k) with match, well‑being programs, holidays & paid time off, military leave benefits, and more.

Hear from one of our Field Service Representatives who loves her job and working with her customers:

Learn more about working with us: http://

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Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status or any other legally protected characteristic or conduct.