Project Engineer - EPMS

JOB DESCRIPTION:

Project Engineer

LOCATION:

Hybrid onsite in Ashburn, VA, or fully remote if you're based in the Northeast, Mid-Atlantic, or Southeast U.S., east of the Mississippi. SALARY: $85,000 - $110,000 w/ 10% Annual Bonus

Full-Time | Exempt

Data centers and mission critical facilities are under more pressure than ever to run reliably and efficiently, which means demand for power monitoring expertise has never been higher. At our company, every employee's work has a direct impact on the level of service we deliver to our customers. If you want a role where your technical skills contribute directly to the uptime of infrastructure people depend on every day, this is a good place to be.

Janitza North America is the US based arm of Janitza electronics GmbH, a leading German manufacturer of electrical power monitoring hardware and software. A family-owned business, we make hardware and software to measure and analyze power quality measures for our data centers, mission critical facilities, and industrial manufacturing customers. With our tools, companies can take action to reduce energy costs, improve uptime, and decrease their carbon footprint.

As Project Engineer, you'll support the design, deployment, commissioning, and ongoing technical support of Electrical Power Monitoring Systems (EPMS) across North America. You'll report to the Director of Solutions and Technical Support and work closely with customers, sales, engineering, quality, and project management to deliver monitoring solutions for mission critical environments.

You work closely with customers, sales teams, engineers, and project stakeholders to deliver effective monitoring solutions for mission-critical environments. You are comfortable communicating with technical and non-technical audiences, from field technicians and consulting engineers to facility managers and executive leadership.

Ideally, you've diagnosed and troubleshot EPMS applications tied to low voltage electrical systems (480V), power metering, industrial networking, PLC/HMI integration, and common communication protocols, and you're good at working across internal teams and customers to resolve technical challenges quickly.

• Travel to customer and partner sites for installation, startup, troubleshooting, and training
• Respond to customer support requests, both remotely and onsite
• Deliver customer training on newly commissioned systems
• Build strong customer relationships and provide a high level of technical support

• Support deployment, commissioning, and ongoing optimization of EPMS
• Configure, commission, and troubleshoot Janitza monitoring hardware, software, and communication networks
• Perform testing, validation, commissioning, and startup support for new product deployments
• Advise customers and sales teams on the right Janitza hardware and software for their needs
• Support engineering service requests and broader project execution activities

• Manage customer service requests through the ticketing system, prioritizing and resolving issues efficiently
• Collaborate with engineering and product teams to relay customer requirements, feedback, and technical challenges
• Contribute to improving service, ticketing, quality assurance, and support processes
• Serve as the technical subject matter expert for assigned OEM accounts and strategic projects
• Use Salesforce, Jira, SAP, and other internal systems to manage projects, customer information, and service activities

• Prepare and maintain project documentation, including commissioning reports and as built system documentation

• Approximately 25% travel, including visits to customer sites, OEM…