Expeditor, Entertainment & Gaming

Overview

Air Culinaire Worldwide, LLC – Full Time, US-based position

Location:

DC Kitchen, Ashburn, VA, US

Salary Range: $20.00 Hourly

The Expeditor’s primary duty is to ensure that all orders are accurate, prioritized by time and location, include all specialty shopping items, accoutrements are free of allergens, are HACCP compliant, and are packaged, labeled and delivered on time to the correct location.

• Prioritize orders, pull and pack orders, conduct quality assurance, verify order completeness, ensure appropriate packaging and labeling, manage delivery timing, and perform miscellaneous procurement in compliance with ACES specifications for Air Culinaire orders.
• Verify that food quality and specifications match the kitchen-issued specification in the software system.
• Check all food quality against specifications to ensure presentation matches the provided specification.
• Participate in direct customer service by phone, email, and in-person (as applicable) and obtain feedback regarding product and service.
• Relay feedback and suggestions to the Catering Director or General Manager to monitor, maintain and improve quality.
• Act as central kitchen lead for quality and accuracy; act as on-site problem solver for issues requiring immediate action.
• Make decisions to require that food be remade, re-displayed, or modified to meet client needs.
• Resolve issues following company procedures related to customer quality, satisfaction, safety, and cost.
• Assist with picking up supplies as needed and routine vehicle cleaning and maintenance.
• Understand and maintain quality control and food-safety procedures during delivery.
• Dress professionally according to ACW procedures and company-approved uniform.
• Assist with assembling silverware units and stocking items in the kitchens; manage shopping lists (3 days in advance) and maintain the shopping shelf for fulfillment.
• Meet weekly with the GM to ensure ACW standards reflect in day-to-day operations.
• Safely operate company vehicles and drive in compliance with all laws and regulations.
• Cross-train to prepare or produce food in the kitchen or drive as a secondary duty when needed.
• Perform other duties as assigned by the General Manager or Operations Manager.

• Flexible benefit design with healthcare and supplemental options for full-time employees starting on the first day of the month following 30 days of employment.
• 401(k) retirement plan with discretionary employer match on the first 6% of contributions.
• Three medical plans with employer contribution; available dental and vision insurance.
• Company-paid basic life insurance and optional voluntary term life; short-term and long-term disability insurance.
• Supplemental benefits including critical illness, accident, hospital indemnity, and pet insurance.
• Health Savings Account and Flexible Spending Account where eligible.
• Generous vacation program and Employee Assistance Program (EAP).
• See 2025 Benefits Guide for details.

Annual performance reviews (twice per year) with objectives aligned to the fiscal year and core service goals:

• Stellar Customer Service
• Integrity & Accountability
• Entrepreneurial Spirit
• Teamwork Commitment

• High school diploma required.
• Minimum 3 years of kitchen experience required.
• Previous face-to-face customer service experience in aviation, food services, or hospitality essential.
• Excellent verbal and written communication skills; proficient in email, internet usage, and basic office software.
• Prior knowledge of aviation terminology preferred; FDA regulations and safe food handling required.
• Ability to work in a fast-paced environment with attention to detail.
• Prior hospitality/food Expo and delivery experience preferred.
• Flexibility to work varying shift hours based on business needs.

Flexibility to work schedule required, including weekends and holidays. Candidate must be able to travel per the current ACW Travel Policy.

Language: ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals. Mathematical: ability to perform basic arithmetic.…