Lead Student Accounts Associate, Payment Processing

I. JOB OVERVIEW

Functioning as one multidimensional team, the Controller's Office is responsible for the overall integrity of the university's fiscal activities. In that capacity, the Controller's Office provides service excellence in all support and business operations to enhance the ability of the university to fulfill its vision of becoming one of the preeminent research universities in the nation and the world.

This senior position supports students and parents with various processing requests/transactions regarding student accounts/billing. It operates as a functional leader serving as a first-line escalation point to less senior personnel for student account concerns and may provide supervision in the absence of the supervisor. The work is routine in nature and requires attention to detail, knowledge of, and appreciation for all applicable regulations and institutional policies.

Reporting to the Assistant Director of Student Accounts, the Lead Student Accounts Associate, Payment Processing, is responsible for managing GW's student payment processing team and all activities related to payment processing, including checks, lockbox payments, credit card payments, wires, third-party payments, etc. The role ensures that the subsidiary ledger or supporting schedules are in balance with the General Ledger at all times.

Additional responsibilities include monitoring federal payment portals for available electronic payments, managing GW's semester payment plan, coordinating with Benefits to administer tuition benefits according to the tuition remission policy, and collaborating with other departments (e.g., OFSA, Fellowships) to ensure timely and accurate processing of internal scholarships.

The position also manages credit card transactions for various internal GW departments, posts journal entries to record credit card revenue, and allocates processing fees on a monthly basis.

In addition, the Lead Student Accounts Associate collaborates with other operating units to ensure compliance with university policies, identifies potential process improvements, and promotes an environment of constant improvement. The role supports the customer service effort by researching and analyzing customer inquiries and requests.

Performs other related duties as assigned. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position.

Minimum Qualifications

Qualified candidates will hold a Bachelor's degree in an appropriate area of specialization plus five (5) years of relevant professional experience, or a Master's degree or higher in a relevant area of study plus three (3) years of relevant professional experience. Degree must be conferred by the start date of the position. Degree requirements may be substituted with an equivalent combination of education, training and experience.

Preferred Qualifications

• Experience in Accounts Receivable, ideally with a high volume of customer accounts or invoices.
• Experience in higher education is a plus.
• Working knowledge of payment regulations, including PCI.
• Working knowledge of or experience with Banner and/or Oracle ERP systems/environments is desired.

Hiring Range

$51,455.52 – $84,850.51

Campus Location

Ashburn, Virginia

College/School/Department

Finance

Family

Finance and Business

Sub-Family

Student Accounts Services

Full-Time/Part-Time

Full-Time

Hours Per Week

40+

Work Schedule

Monday – Friday 8:30 A.M. – 5:30 P.M.

Telework

Yes (Hybrid onsite status)

Required Background Check

Criminal History Screening, Education/Degree/Certifications Verification, Social Security Number Trace, and Sex Offender Registry Search.

Special Instructions to Applicants

Employer will not sponsor for employment visa status.

Posting Number

S013996

Job Open Date

01/07/2026

Job Close Date

01/17/2026

EEO Statement

The university is an Equal Employment Opportunity employer that does not unlawfully discriminate in any of its programs or activities on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or on any other basis prohibited by applicable law.

Healthcare Benefits

GW offers a comprehensive benefit package that includes medical, dental, vision, life & disability insurance, time off & leave, retirement savings, tuition, well‑being and various voluntary benefits. For program details and eligibility, please visit (Use the "Apply for this Job" box below)..

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