Lead Student Accounts Associate, Payment Processing

Lead Student Accounts Associate, Payment Processing

Employer will not sponsor for employment Visa status

Functioning as one multidimensional team, the Controller’s Office is responsible for the overall integrity of the university’s fiscal activities. In that capacity, the Controller’s Office provides service excellence in all support and business operations to enhance the ability of the university to fulfill its vision of becoming one of the preeminent research universities in the nation and the world. This senior position supports students and parents with various processing requests/transactions regarding student accounts/billing.

This position operates as a functional leader serving as a first‑line escalation point to less senior personnel for student account concerns, and may provide supervision in the absence of the supervisor. This work is routine in nature and requires attention to detail, knowledge of, and appreciation for all applicable regulations and institutional policies. Reporting to the Assistant Director of Student Accounts, the Lead Student Accounts Associate, Payment Processing is responsible for managing GW’s student payment processing team and all activities related to payment processing, including checks, lockbox payments, credit card payments, wires, third‑party payments, etc.

This includes ensuring that the subsidiary ledger or supporting schedules are in balance with the General Ledger at all times. This also includes monitoring federal payment portals to identify available payments that can be requested electronically. The Lead Student Accounts Associate, Payment Processing, is also responsible for managing GW’s semester payment plan. Additionally, the position will coordinate with Benefits to ensure that tuition benefits are administered according to the tuition remission policy, and will coordinate with other GW departments, including OFSA, Fellowships, etc.,

to ensure timely and accurate processing of other internal scholarships. This position is responsible for managing credit card transactions for various internal GW departments. Post journal entries to record credit card revenue to various accounts and organizations across the University and allocate processing fees on a monthly basis. The position will also collaborate with other operating units to ensure compliance with university policies, identify potential process improvement, and promote an environment of constant awareness and improvement.

The position will support the customer service effort by researching and analyzing customer inquiries and requests. Performs other related duties as assigned. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position.

Qualified candidates will hold a Bachelor’s degree in an appropriate area of specialization plus 5 years of relevant professional experience, or a Master’s degree or higher in a relevant area of study plus 3 years of relevant professional experience. Degree must be conferred by the start date of the position. Degree requirements may be substituted with an equivalent combination of education, training and experience.

• Experience in Accounts Receivable is desired, preferably with a high volume of customer accounts or invoices.
• Experience in higher education is a plus.
• Working knowledge of payment regulations, including PCI, is preferred.
• Working knowledge of or in a Banner and or Oracle ERP systems/environments is desired.

GW offers a comprehensive benefit package that includes medical, dental, vision, life & disability insurance, time off & leave, retirement savings, tuition, well‑being and various voluntary benefits. For program details and eligibility, please visit (Use the "Apply for this Job" box below)..

Campus

Location:

College/School/Department:
Finance
Family:
Finance and Business
Sub‑Family:
Student Accounts Services
Level: Level 3
Full‑Time/Part‑Time:
Full‑Time
Hours Per Week: 40+

Work Schedule:

Monday - Friday 8:30 A.M.

- 5:30 P.M.
Will this job require the employee to work on site? Yes
Employee Onsite Status:
Hybrid
Telework:
Yes
Required Background Check:
Criminal History Screening, Education/Degree/Certifications Verification, Social Security Number Trace, and Sex Offender Registry Search
Special Instructions to Applicants:
Employer will not sponsor for employment Visa status
Internal Applicants Only:
No

EEO Statement:
The university is an Equal Employment Opportunity employer that does not unlawfully discriminate in any of its programs or activities on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or on any other basis prohibited by applicable law.

Required Documents

• Resume
• Cover Letter

Optional Documents

Human Resource Management & Development

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