Front Desk Coordinator Aesthetic Practice

Overview
Skin Lab Ashburn, an integral part of Nova Plastic Surgery and Dermatology, is seeking a professional, friendly, and highly organized Front Desk Coordinator to join our team. In this full-time role, you will be the first point of contact for our patients and play a key part in creating a seamless and exceptional experience from the moment they arrive or call.

This position is ideal for someone who thrives in a fast-paced environment, excels at multitasking, and takes pride in delivering outstanding customer service.
Weekend availability is required.

• Greet patients and visitors with professionalism, warmth, and efficiency.

• Answer and manage a multi-line phone system; direct calls and provide exceptional customer service.

• Schedule appointments for all providers across all locations.

• Convert new leads into appointments and complete thorough follow‑up with prospective patients.

• Maintain a clean, organized, and efficient front desk and lobby environment.

• Manage check‑in/check‑out processes, including collecting payments and ensuring accurate documentation.

• Assist with administrative and office tasks that support smooth day‑to‑day operations.

• Collaborate closely with fellow team members to ensure a cohesive, supportive work environment.

• Uphold strict confidentiality and compliance with all HIPAA regulations.

• Associate's degree or 3+ years of relevant front office or administrative experience.

• Previous experience in a medical front desk, receptionist, or customer service role.

• Strong verbal and written communication skills.

• Ability to multitask effectively in a fast‑paced setting.

• Exceptional attention to detail and ability to prioritize tasks.

• Professional appearance, positive attitude, and a strong patient‑service mindset.

• Experience with scheduling software or EMR systems preferred.

• Comfortable managing a high volume of phone calls and patient inquiries.

• Fast‑paced, patient‑centered setting with a focus on high-quality care.

• Predominantly will work at Skin Lab; must be comfortable working at other locations as needed.

• Supportive, collaborative team culture with an emphasis on professionalism and positivity.

• Weekend availability is required

• Strong commitment to providing an exceptional patient experience.

• Submission of three professional references
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If you are passionate about delivering exceptional service and want to be part of a high‑energy, growing practice, we invite you to apply and join the Skin Lab Ashburn team!