Enterprise IT Support Engineer - A​/V

Enterprise IT Support Engineer I –A/V is responsible for the support and troubleshooting of all A/V equipment and A/V enabled spaces which includes: conference room MTR systems, larger training room systems, and production ready auditoriums. This hybrid role will also support network needs that pertain to AV systems. The ideal candidate will be well versed in A/V operations and troubleshooting with both integrated systems and live event operations.

• Assist with the setup, testing, operation, and tearing down of audio visual equipment; e.g. video conferencing equipment, microphones, cameras, audio systems, and operation of integrated A/V systems.
• Meet with internal and external customers to gather meeting requirements, provide customers overview of their A/V options and make recommendations.
• Coordinate, test, run and troubleshoot hybrid and fully remote VC meetings and events.
• Coordination and participation in design, installation, configuration and commissioning of AV integrated systems.
• Run Help request problem tickets.
• Troubleshoots and diagnoses AV system malfunctions to eliminate problems quickly, partnering with our vendor for issues that require escalation.
• Track and maintain stock levels of A/V equipment.

• Associates degree in IT related field or equivalent professional experience.
• Three or more years of A/V experience in a corporate or professional environment.
• Prior experience supporting Microsoft Teams Rooms or related product configuration management.
• Proficient with audio visual components, integrations, management and design.
• Solid understanding of IP networking.
• Experience with running audio visual systems for events:
  Audio, Video, Lighting, and Web Stream.
• US Citizenship for this position is required by law due to federal customer contracts.

• Professional certifications (CTS, CTS-D, CTS-I).
• One or more years of experience with MTR VTC infrastructure including software and hardware management.
• Extensive experience working with QSYS control systems.

• Excellent interpersonal skills with the ability to interface with all levels of the organization.
• Self-starter with the ability to work independently in a fast-paced team environment.
• Must be capable of handling multiple simultaneous tasks under pressure while maintaining strong customer service and a professional demeanor.

This role is also eligible for a competitive benefits package that includes: medical, dental, vision, life, disability insurance; 401(k) retirement plan; flexible spending and HSA accounts; paid holidays; paid time off; paid volunteer days; employee assistance program; tuition assistance; parental leave; military leave assistance; QTS scholarship for dependents; wellness program, and other company benefits.

This position is Bonus eligible.

We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law.

We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or discrimination claim.