ServiceNow Platform Developer

About Vantage Data Centers

Vantage Data Centers powers, cools, protects and connects the technology of the world’s well-known hyperscalers, cloud providers and large enterprises. Developing and operating across North America, EMEA and Asia Pacific, Vantage has evolved data center design in innovative ways to deliver dramatic gains in reliability, efficiency and sustainability in flexible environments that can scale as quickly as the market demands.

As a part of the Vantage Operations team, the Business Operations department is responsible for ensuring standards for operation performance, maintaining customer leases, producing monthly customer electivity bills, generating regular reports, and supporting Operational Effectiveness. The Business Operations department also works closely with all Vantage departments to ensure customer success from the construction process through daily operations and delivery activities.

This role can be based in these US locations:
Atlanta, GA and Ashburn, VA.

The Service Now Platform Developer will contribute to the development, configuration, and maintenance of the Service Now platform for NA Operations. This role will work with other developers, business stakeholders, and product owners to implement solutions, resolve issues, and support ongoing platform enhancements. The developer will participate in cross-functional projects and collaborate with teams to ensure platform reliability and effectiveness.

• Contribute to Service Now platform development and configuration for NA Operations, ensuring alignment with established standards and operational priorities.
• Maintain and update Configuration Items (CIs) in the CMDB, ensuring data accuracy and supporting asset management processes.
• Apply platform standards and best practices in development, integrations, and data management.
• Participate in the configuration and optimization of maintenance schedules using Work Order Management modules, in collaboration with stakeholders.
• Work with business stakeholders and other developers to translate requirements into Service Now solutions.
• Support automation and workflow improvements for maintenance, change management, incident response, and asset onboarding.
• Identify and suggest opportunities for process improvements and assist in implementing changes to enhance data capture and operational efficiency.
• Support compliance with cyber security, architecture, and audit requirements as directed.
• Stay informed on Service Now releases and industry trends, sharing relevant updates with the team.
• Troubleshoot platform issues, perform root cause analysis, and contribute to performance optimization.
• Maintain documentation and support UAT, release validation, and production deployments as part of the team.

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field.
• 3+ years of experience in Service Now platform development and administration.
• Experience implementing Service Now solutions across multiple modules (Request, Case, Change, FSM).
• Understanding of CMDB architecture, ITIL processes, and asset lifecycle management.
• Proficiency in JavaScript, Flow Designer, Business Rules, UI Policies, and Data Import Sets.
• Ability to work with cross-functional teams and contribute to platform initiatives.
• Experience with CI/CD pipelines for Service Now using tools such as Service Now CICD APIs, Git Hub/Git Lab/Azure Dev Ops is an asset.
• Commitment to code quality and compliance with development standards.

• Service Now Certified System Administrator (CSA) – Required
• Service Now Certified Application Developer (CAD) – Required
• Field Service Management Implementer (CIS) – Preferred
• ITIL v4 Foundation or higher – Preferred

• Analytical thinker with a collaborative approach to problem-solving.
• Passion for operational excellence and continuous improvement.
• Willingness to travel occasionally.

The physical demands described here are representative of those that must be met by an employee to successfully perform the…